I emailed a support request from my account's Primary Email Address to 'service@FutureQuest.net' at 16:29 MST (50 minutes ago), yet haven't received an auto-acknowledgment. Furthermore, the request doesn't show on the Ticket Status list at the on-line Service Desk.
I can see the closed issue I had submitted on Feb-16, but not today's.
When I sent today's request, I BCC'ed it to a separate mailbox that I check with QuestMail. The email arrived there just fine, so I know it was successfully sent.
Can someone look into this? Thanks.