Hi again Sage,
Make sure your remote Host setting is just the IP address and not ftp.xx.xxx.xxx.xx.
Also the following may prove to be helpful,
Most problems involving failed directory listings, connection errors or time outs can be corrected by making sure that your FTP client is set to use "Pasv" or "Passive Transfer Mode".
Some problems have also been encountered with settings in the remote startup directory settings. Check the path of your remote startup directory, it should either be blank or /big/dom/xyourdomainname (where yourdomainname is your actual domain name)
Also always ensure, if you are behind a firewall, that your ftp client is firewall enabled. This is usually a setting within options, advanced or sessions settings.
If after checking these settings, you're still having problems, please send us, Service@FutureQuest.net
, full information including your OS (Operating System), FTP client and version and full error message from the ftp client and the settings you're using in your FTP client, as well as any other information available in order to help us better diagnose the problem.
Hope this helps as well