I have a number of forms on my website that allow users to request information. The forms appear to function correctly, but I am not receiving the email request that the form initiates.
The forms were functional, operating on a test website (nationalbenevolent.net) on futurequest. Last week, we added an IRO to the site, nbacares.org, a url which had been on our inhouse server. When we put in the DNS to change the website, we retained the MX (mail exchange) so email continues to come to the inhouse server.
My understanding of the IRO is that the emails from the forms can remain addressed to email@example.com
, which forwards to firstname.lastname@example.org
. That worked fine on the nationalbenevolent.net test site. It is not working now. I've also tried changing the forms to come directly to email@example.com
. Neither way works.
One of the forms is a commercial product, applyrefer, which allows the user to tell up to 5 friends about the website. This form does successfully send emails to other addresses outside our inhouse address, but is not sending to my email, either as sender or receiver. (It normally sends a blind copy to me regardless of who sends them).
Seems to me it's got to be in our inhouse mail system...perhaps firewall...but this is a problem over my head. Our WAN administrator is looking at it, but still not finding a solution. Any suggestions? Thanks.