I was wondering why it is your policy not to let resellers customize the CNC. If you want to encourage resellers to get lots of customers, thereby increasing your own profits, dont you think that is an unreasonable limitation? Simply because this is the only way the clients can change and update things for their sites like email addresses and mailing lists etc... The only alternative, if the reseller does not want the client to access the CNC the way it is, is to make every single requested change for the client themselves.
The reason this doesn't make sense to me is that you state it's our responsibility to make sure our clients write to US for help, and not to you directly. Yet if we were to allow them to access the CNC the way it is, they see the futurequest logo and they see all your service desk and support links. How confusing is that to them, if we say dont use those links? They are wondering why, or they are wondering why they dont just go to futurequest directly for their account then. I am almost positive I read somewhere on your site that you would even go as far as to cancel a resellers account if their customers persist on using the futurequest service desk.
Obviously that means letting them access the CNC the way it is , is hardly an option. What guarantee would I have, especially if i got lots of clients, that none of them would try to use these support links?
And the whole problem would be fixed if you would just allow the resellers a CNC without the futurequest logo or links, even if they can't customize anything else.
It just doesn't make sense to me that the reseller program is made by you, to increase your business, yet you make this obstacle for your resellers to try and get around some how. And i for one have not been able to figure a way around that obstacle yet.
I figure why get a client to join my hosting company, only to log into a cnc and see that their real host is futurequest. And then worry about whether they will write to you for support instead of me.
Can anyone explain to me why this is, or offer me some suggestions as to how I can let my clients manage their accounts without using the cnc? The way it is now I dont see any alternative.
Thanks for reading