When a Terms of Service Violation is sent out it does require a response as explained in the notice.
The account was in fact going over its bandwidth and past due on payment. With no response and an expected usage of over 60 gigabytes of bandwidth we do in fact need to act accordingly in an effort to ensure the losses are not too great and that the account holder is aware.
Excessive bandwidth fees are expensive and when the cost looks as if it will be exceptionally high we have found it is best to pull the site, if the site owner has not acknowledged the notice.
The same 'shock' of a deactivated account can be much worse over a high hosting fee. FutureQuest does its best to notify anyone that is at risk of going over, and if the over usage looks like it will be a large amount we send a TOS Notice that requires a response to prevent deactivation. Once the situation has been acknowledged it's then up to the site owner which way they would like to proceed.
Without a notice, and acknowledgement, the site owner may be unaware of their usage and end up with a bill they are not prepared to pay. This can hurt both FutureQuest and the site owner due to the high costs incurred. Usually deactivation, after warning of course, is the fastest way to gain the attention of the site owner, if they have not responded, so that the issue can be addressed.
Now that we have your response the account has been reactivated.
Also note, if at any time you are having difficulty responding within the two lines you are welcomed to send a direct email to Service@FutureQuest.net
or to use the web based interface located at http://Service.FutureQuest.net
I hope this helps to clarify.
- The uglier side of procedure