FQuest Alert: HDLC Service Outage

[Terra]

Today FutureQuest has suffered the worst outage to date...

The problem was traced to the Bell South T-1 HDLC circuits... The outage was completely out of our control as we had to wait on the Phone company to make repairs in their facility...

Making matters worse was that most of their technicians were gone for the Christmas holiday weekend... It has been a long frustrating day for us, waiting for the line to become unsevered... Sort of like waiting for your electricity to come back on after a hurricane...

The server has been up all day -- unfortunately noone (not even us) could get to it due to downed equipment at the **phone company**...

I am glad to see that everything is finally back up... Many changes/improvements are going to happen very soon to our network as a result to this... We are on a migration path to getting located in a major Orlando NOC that is being fed by OC-12 lines...

We are committed to excellence in service and design, and are doing everything possible to never sway from that path... Today was a huge setback for us, and has caused us to rethink our connectivity... We hope to be backed by dual-SONET OC-12's in 4 months and it would take Florida falling off the United States to sever those lines...

Please bear with us as we grow and make the necessary adjustments to facilitate your online presence...

--
Andrew Gillepie
Systems Administrator
FutureQuest.net

PS: *Thank You*

[Sandy]

Andrew,

sorry that happened today but as far as your news about the connectivity improvements..all I can say is
KEWL!!!
LOL

now go have a beer will ya

[Terra]

I was thinking more of getting some sleep... It's been a ***very LONG*** day, I am most frustrated at the phone companies sluggish movements all day... Sometimes I think they are government owned...

You would think that the T-1's would have a high priority to fix at over $3000/month... Hmmph - I felt like I was waiting to get a second phone line repaired...

--
Terra
sysAdmin
FQuest

PS: Ummm, I'll take a shot of tequila...

[This message has been edited by ccTech (edited 12-26-98).]

[Del]

Ummm, I'll take a shot of tequila...

You deserve two shots
Sleep well!



------------------
Del
http://www.downinit.com/

[Julie]

Welcome back!!!! Hey at least some *good* came out of this. You are getting those oc-12's

Go to bed. Talk to you later!

[Sandy]

acckkk! tequila..ok but if you're ever in Vegas playing blackjack don't do shots of gold at 6 a.m...umm not that I would do that LOL

[Deb]

ROFL!!!

And I never thought of either of us as drinkers really... we've had two wine coolers in the fridge forever ...

Ya'all think it would really help our ability to serve if we started drinking more often?

I think I'll stick to the egg nog

You guys are great.. thanks for the tremendous amount of understanding..

Deb

[Sandy]

I've had a bottle of wine in the fridge for about 6 months now LOL

it might not make ya serve better but at least you won't stress so much when it's something that's not your fault

geez..nice advice huh? LOL

[Terra]

Looks like STATS are going to be delayed until mid-afternoon tomorrow... I was cutoff from the server, and was unable to finish programming the new log maintenance routines... I am at 30% completion of them and it will be high priority for me tonight to get finished...

--
Terra

[This message has been edited by ccTech (edited 12-26-98).]

[Benson]

All I could think this afternoon was "uh oh" - I had just finished bragging about you to some co-workers. BUT, traceroute clearly showed where the problem was: SPRINT

Cheers,
Benson