GoDaddy customer service

[Wassercrats]

My latest response from GoDaddy isn't good, is it? I don't know anymore because everything sucks. I omitted my first email asking about check payments and I omitted ads and stuff.

Response (JAMES L) - 05/14/2005 11:02 PM

Thank you for contacting customer support.

Yes, you can use your checking account as a form of payment.

Please let us know if we can help you in any other way.

---------------------------------

Customer - 05/19/2005 08:49 PM

I just read in various parts of your Universal Terms of Service at
https://www.godaddy.com/gdshop/legal...sp?pageid=UTOS
that personal checks may only be used for payments of $100 or more, and
personal checks under $1,000 are subject to the same $20.00 processing fee
as wire transfers. But your "Learn more about payment options" link at
https://www.godaddy.com/gdshop/prepayment/landing.asp mentions nothing about
additional fees for paying by check, and neither does your last response to
me. So, for my three domain transfers with private registration, which
subtotals $41.94, what will I be required to pay if I pay by personal check?

Also, why is each "unit price" for "private transfer services" $8.95 but the
total price is $9.84? There's no ICANN fee for the private transfer
services, so where does that extra 89 cents come from?

---------------------------------
Response (GARRETT S) - 05/19/2005 11:09 PM

Thank you for contacting customer support. Unfortunately, we cannot assist you with the information provided. Please reply and clearly state your question, along with all account information you have, including the domain name and customer number in question.

Before we can give out any information on the account, we will need to verify the last 4 digits of a credit card, PayPal Billing Agreement/Account Number, or Support PIN on the account. I apologize for any inconvenience this may cause.

We look forward to hearing from you and will be happy to help you further upon your reply. You can also reach Customer Support by phone 24 hours a day, 7 days a week, by calling 480-505-8877. Please let us know if we can help you in any other way.

Sincerely,

Garrett P.
GoDaddy.com
Customer Service Representative

[TVB]

What the heck are you asking them wasser? It sounds like you might be asking for directions on how to burrow a hole or something.

Try calling them. I've never waited more than a few minutes on a customer service call to them and in fact, recently transferred some domains around in about 5 minutes after doing so.

Betsy

[Wassercrats]

They have a 480 number. I looked it up and it's from some other state. I want stuff in writing anyway, or at least email. I'll probably just go through more of the ordering process, short of giving them any information that they could use to take money from me, and see if I can determine the fee for check payment on my own.

Their shopping cart report, or whatever it's called, is much harder to understand than my question.

[Wassercrats]

I responded with

[===> Please enter your reply below this line <===]

I don't have a GoDaddy account yet. I'm thinking of transferring three domains to you and using your private registration service so my personal information isn't in the whois database. They're all .com domains, and the subtotal was calculated at $41.94. I just wanted to know whether you charge an extra fee for personal check payments. Actually, I'm pretty sure you do, but some of your information is misleading about that fee, and I want you to know that I noticed.

My other question was:

"Also, why is each "unit price" for "private transfer services" $8.95 but the
total price is $9.84? There's no ICANN fee for the private transfer
services, so where does that extra 89 cents come from?"

I'm talking about the prices I saw when I viewed my shopping cart, on the page that gave me my subtotal. I can't explain much better than that.

[===> Please enter your reply above this line <===]

Maybe that's more clear.

...Response:

Response (TIM P.) - 05/20/2005 12:56 AM

Thanks for contacting customer support. The bank you are with may possibly have additional fees, but what we list on the site for price is what is charged when using check or credit card. There are no additional charges for DBP, please send a screen shot of your shopping cart so that we can have a closer look. How to Capture a Screen Shot in Windows:

[Screen shot instructions omitted]

Please let us know if we can help you in any other way.

[Wassercrats]

And here's my reply. It really looks like GoDaddy is trying to hide their fees, and I don't like their shopping cart.

I don't know what DPD is, but I know that the amount listed after I place my order is the amount I'll have to pay, and I know that's true for any method pof payment. I want to know whether you charge someone more for paying by check than when paying by credit card. Your Universal Terms of Service at
https://www.godaddy.com/gdshop/legal...sp?pageid=UTOS say you do, but everything that's not buried in long legal text is misleading, including your replies. Specifically, section 9 B of your UTOS says "Personal checks under $1,000 are subject to the same processing fees as wire transfers." Elsewhere it says what that fee is. Do you think most of your customers read the entire UTOS? I don't thinks so. Your check paying customers are likely to be unaware of the additional fee for check payment. As I said, your "Learn more about payment options" link at
https://www.godaddy.com/gdshop/prepayment/landing.asp mentions nothing about
additional fees for paying by check.

As you requested, I attached a snapshot of the shopping cart to demonstrate my other problem.

I had to clear my cookies for the shopping cart to work today because I got an error message about duplicate orders, even though I never finalized my orders (I never passed the page shown in the snapshot). One of the reasons I never went further in the ordering process is to avoid such problems, but I guess I still went too far.

[Randall]

The only numbers I can make sense of are the domain transfers:

7.95 + .25 - 3.96 = 4.24

The rest of it just doesn't add up.

Randall

[Melissa]

Barry,

I think your answer lies in the length of the term...

Note: 1.096 years (ie the remainder of the time left on the current year + 1 year)

[Wassercrats]

That answers one question, but the quantity (Qty) shouldn't be listed as 1 if the total price doesn't equal the unit price. I think I was supposed to get some free time added, so I'm not even sure if that's right, but I guess it is.

[Melissa]

Looking at the time left on the first domain (the one you indicated), the math works for me.

I don't think it was their intention to mislead you. Although, I think you're right and they could use some changes in how the information is conveyed. Possibly software limitations that they're trying to work out...who knows. I think your feedback could be helpful to them in doing so.

[Wassercrats]

The $20 hidden fee for check payment is much worse that that problem.