Originally Posted by eventcastusa
If you chose to have web based help desk interface, for both your tech support and clients to keep track of trouble tickets, etc., I would recomend Cerberus Helpdesk ... Of course this is not a Help Desk service, but I thought it may be relevent.
You thought right!
I've only looked at a couple of help desk packages, but this one looks amazingly full-featured and smart.
Customizable interface/multiple interfaces per client; and an integrated knowledgebase is what I wanted, but the automatic Fetch & Retrieve is a major plus. Schedules, SLA priorities... Wow... Look at all that configurable stuff!
(Is there any other package that's comparable?)
And I love the fact that I can get a free key for a single support address at each domain... It's like having the price advantage of an open source package, with the ability to upgrade to higher-level product support.
Very, very nice... thanks, John!
Now all I need is someone to operate it!