Third-party support / help desk services?
I'm looking for recommendations for a third-party support / help desk service... or person.
I'm not reselling packages; I'm one of those web designers who provide the whole schmeer... Clients are on my FQ account number, and have no access to the CNC.
I've acquired a new client who plans on offering web sites to resellers, co-branders and program administrators for their products and services.
While I've generally designed and hosted sites for technically semi-literate folks in the past, many of these new "sub-clients" will be no-tech types, and will need a fair amount of help.
I can see that I/we will need to hire a service or person to do support. I'm anticipating (a wild guess) about 6 to 10 tickets for the first month, then an additional dozen or so every month for about 6 to 12 months... so, I dunno, maybe 75 to 150 tickets a month after a year.... possibly lighter.
We could also need two kinds of support. One will be to answer questions about web site and email use, and we might also need someone to answer simple questions (scripted answers) regarding the products and services.
No offshore services, please...
Anyone have an idea as to what can I expect to pay per ticket or per month for a freelancer or a service?
Particular services you've had good experience with?
[Edit: Forgot to mention that virtually all of the tickets would be handled via email, but that a few phone calls might be necessary now and then; or maybe we'll just handle the phone stuff ourselves. No live chat work.]
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Last edited by DogAndPony : 01-19-2005 at 03:13 AM.
Reason: add'l info