Every day I get more frustrated with Network Solution...
I have been trying to transfer 2 domain names for two different clients for about 2 weeks now. I followed their procedure an email was automatically sent to the administrative contact for each of the domains. In accordance with NSI's archaic system, they forwarded the email message back to firstname.lastname@example.org
. But the update was never made. I emailed them 2 days ago and got no response. I called NSI's toll-free number and wait on hold for a while only to be told that I need to call a different (toll) number to speak with someone in a different division of the company. Apparently the 800 number is only for competative aspects of their business (domain name registration and other Internet services) and not for support of the database of which they still hold a monopoly. Then when I call the toll number I get a message saying they are busy, call back another time - they can't even put me on hold and let me wait for a live person.
If anyone had any question whether the public has been hurt (and continues to be hurt) from the monopolistic components of Network Solutions, that question can be easily answered by just looking at the difference in tech support between the two parts of the company.
Thanks for letting me vent.