View Full Version : Domain Contact Problem
06-30-2000, 08:39 AM
Now that I am getting settled in with FQ, I want to set up another domain I registered with NetSol a little over a year ago, but which I haven't used in several months.[nbsp][nbsp]There's only one hitch: when I bought that domain, I used a Hotmail email address for the contact, and apparently I let that Hotmail addy go too long without logging in.[nbsp][nbsp]Now I can't get into it, and when I tried to get that email name again it wouldn't let me.
Which is easier for me to do at this point: contact Hotmail and try to get them to let me use that email account again, or contact NetSol and somehow try to prove to them that I am the person who registered that domain? Luckily, the domain contact info is all current on a whois, except for the contact email addy.
I'm hoping I don't have to kiss that domain goodbye.
Thanks for any ideas.
Ugh, I'm in the same boat. My email address on one of my domains is an old ISP.
Let me know if you figure anything out!
06-30-2000, 09:43 AM
I would email hotmail and inform them of the situation, and also call Network Solutions at 1-888-642-9675, and advise them of the problem and most likely they will just have you fax them something for proof.
06-30-2000, 01:46 PM
I'm currently going through the same problem with the child safety organization that I do volunteer work for.[nbsp][nbsp]They thought they owned their domain name, but when they decided to move their website off their current server, they found out that the first co that handled all the registering put their name down as admin, contact, and billing - and it seems that they're no longer in business!
We've contacted the host co to see if there was anything they could do - their domain name has expired (on WHOIS), but someone must have paid to keep it working, no??
So far, the site's still up & running, but we can't make a move until the contact information is corrected ;(.
[This message has been edited by MTDesigns (edited 06-30-00@4:17 pm)]
06-30-2000, 07:59 PM
Thanks for the thoughts and ideas.
After wading through endless help menus, I found Hotmail's *real* customer support address, wrote and very briefly explained the situation, and got this:
Thank you for your e-mail to MSN Hotmail.
During the last few days we have been experiencing an increase in support
requests.[nbsp][nbsp]As a result, there will be a temporary delay in responding to
your inquiry.[nbsp][nbsp]It is not necessary to resubmit your inquiry, as we carefully
track each mail and will respond according to order of receipt.
Every message we receive is of utmost importance to us and we are working
diligently to resolve your concern.[nbsp][nbsp]We apologize for the delay in responding
to your e-mail.[nbsp][nbsp]
MSN Hotmail Customer Support
So...we shall see.[nbsp][nbsp]I'm actually beginning to think about buying a new domain name similar to the one I had, except that I recently found it still listed in search engines. If I can set up the site again, at least I'd have a head-start getting some traffic to it...
06-30-2000, 09:15 PM
We recently helped one of our clients with a similar problem.[nbsp][nbsp]What we did was have him do a registrar transfer to us... then he had to wait the five days, but we were able to update his email address and DNS info immediately.[nbsp][nbsp]If you can't get Network Solutions to respond to your requests without a valid email address this might be a worthwhile option.
06-30-2000, 09:25 PM
Registrar transfer sounds like a possibility, but transfer to whom? And how, since I don't have access to that Hotmail account to be able to do any Mail-From?
OK, this is giving me a ripping headache now. Time for chai!
07-02-2000, 08:04 AM
Thanks, Pier! :)
07-08-2000, 03:34 AM
Follow-up: Hotmail just today recovered and re-activated my acccount listed as the contact email for the domain![nbsp][nbsp]Now I can get going with it... :)
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