pdf files not working

[Barry H]

When I click on a link to my pdf files Acrobat Reader opens up but a blank screen appears and nothing comes up.

What am I missing? Thanks for the help.

Barry.

[Jeff]

Can you supply a link to one of the pdf files you're having trouble with?

Did you create the PDF files?[nbsp][nbsp]If not, is your acrobat reader up to date?[nbsp][nbsp]Are you able to open other pdf files?

[Barry H]

None of my PDF files appear to be working. One example I am having trouble with is...

http://www.tasteheavennow.net/dnloads/guar.pdf

I used Distiller in Acrobat 4.0 to print it to a file.

When I use reader to open the saved pdf file on my hard drive it is fine. The problem shows up only after ftping to the site.

Additional info: I just got a cable modem and I just ftp'ed for the first time.[nbsp][nbsp]

Thanks again.

Barry.

[Terra]

Make sure that you uploaded in 'BINARY' mode...

Somehow your FTP program may be confusing .pdf with ASCII mode...

--
Terra
--To strip, or not to strip - pictures at 11--
FutureQuest

[Jeff]

Strange.[nbsp][nbsp]
I downloaded Barry's PDF file and it opened correctly from my hd.

Test #1.) I then uploaded Barry's file (without any changes) to Qbert (binary), and it did not open (froze up both IE 5.5) (edit: removed NS 4.7 as this works)
<test file removed>

Test #2.) I then uploaded the same file to Phoenix (binary) and it worked fine.
<test file removed>

Test #3.) But this strangeness does not apply to PDF files which I have created and saved in Acrobat 4.0; only Barry's file.
(e.g. <test file removed> works fine on Qbert.)

I have no idea why Barry's file doesn't work on Qbert but does work on Phoneix though...
Of course Phoenix is my favorite server, so maybe it just likes me :)
[This message has been edited by Jeff (edited 11-19-00@4:24 pm)]

[Justin]

Every link in this thread worked for me - Acrobat 4.0 (whatever came with Windows) opened it up with no problems...

------------------
Justin Nelson
FutureQuest (http://www.FutureQuest.net/index.php) Support

[Jeff]

Correction:[nbsp][nbsp]all files work in NS 4.7.

However, IE 5.5 and Acrobat 4.0 (full) will still not load #1 but will load #2 (same file)

Cleared cache -> Rebooted -> Cleared cache again to be sure.

[sheila]

All links in this thread worked for me, too. I'm using NS 4.61 and Acrobat Reader 4.0.

[Barry H]

Thanks for all the checking.

Another data point is that when I use CNC file manager I can't click on the pdf file and have it open like other files in my www directory. I am fairly new to FQ but shouldn't I be able to do this?

Also, I ftp'ed the pdf file in question and one other. guar.pdf worked for me one time and not the next. The other file didn't work at all and locked everything up.

Barry.

[Jeff]

Hi Barry,

Can you tell me the results of loading test #1 and test #2 in my post above and which browser you are using?

(I'm 99.99% sure it is simply somthing which needs adjusting in the PDF file since my own PDF files always load fine, but now I'm really curious why one copy of your file loads for me and one doesn't.)

[Justin]

Correction:[nbsp][nbsp]all files work in NS 4.7. If you are refering to me, nope -- I don't use Netscape on Windows, I use IE. Version 5.5 specifically.
...I can't click on the pdf file and have it open like other files in my www directory. I am fairly new to FQ but shouldn't I be able to do this? There is a list of file types that are linkable, and we tried to keep this limited to file types that display directly in the browser rather than download. HTML and image files are pretty much all that will be linked in this way... the idea is to avoid thinks like clicking on scripts that aren't supposed to be called without variables (some scripts can act really weird when called directly), and things like that.

------------------
Justin Nelson
FutureQuest (http://www.FutureQuest.net/index.php) Support

[Barry H]

Good question. It does not work with Explorer. But I tried it with Netscape and it works!

I just got a cable modem and they have their own version of explorer. My daughter needs a ride somewhere so I will try a someone elses PDF when I get back.

Barry.

[Barry H]

Jeff,

Test #1: Froze Explorer. Netscape worked.

Test #2 and #3: Worked with both Explorer and Netscape.

Thanks for the tests. I couldn't get back to you until now because I had to sleep and then do some family stuff. Thanks for the help.

I am using WordPerfect and Distiller.

Any more ideas?

[Barry H]

Thanks for all the help. I realize now what what has been wrong.

I have been working on my web site with my portable and then copying the files to my desktop for ftping. Apparently Explorer doesn't like that.

To fix it I transfered my web site to my desktop and re-distilled all my pdf files using the desktop. Then I ftp'd the whole site again and everything is working now.

Thanks for all the responses and help.

Barry.

www.tasteheavennow.net (http://www.tasteheavennow.net)
[nbsp]

[Jeff]

Interesting.[nbsp][nbsp] Your PDF's work for me now, though I don't understand why that made a difference any more than being on a different server made a difference, which it did for the problem file.

But, since it works now, I'll live with the mystery :)

--test pdf's in my previous post have now be removed