Eudora - Can't send mail

[Kathleen]

I am pretty sure this isn't a FQ problem, but it's MY problem and it's annoying, and I am at a loss for how to fix it.[nbsp][nbsp]I've been using Eudora for email for like ever.[nbsp][nbsp]I've never had a serious problem with it.[nbsp][nbsp]However, over the past few days, I'm having a lot of trouble SENDING email.[nbsp][nbsp]The message I get is that my smtp server can't be contacted.[nbsp][nbsp]Well, that's kind of nonsense, because it can GET my mail from that server.[nbsp][nbsp]But it won't send.

I even went to Eudora and d/l'ed a more recent version (4.3 I was on 4.2), and I get the same thing.[nbsp][nbsp]

Is this me?[nbsp][nbsp]If it is, anyone have a clue what I can do to fix it?

Thanks a heap.[nbsp][nbsp]I can't even email to tech support, because I can't send any email :(

[Dean B]

Kathleen,
You haven't unchecked the 'Allow Authentication' in the options/getting started and options/sending mail boxes have you?

I can recommend Eudora 5 as well.[nbsp][nbsp]Some nice new features.

---Dean---

[Bob]

Kathleen,[nbsp][nbsp]I am not familiar with Eudora, being the Dedicated Netscape fan that I am,[nbsp][nbsp]but a couple of things I would check.[nbsp][nbsp]

Under your settings, make sure that something hasn't been changed inadvertently.[nbsp][nbsp]You might want to take a look at this page:
http://www.aota.net/Email/emailsetup.php3
also this page:
http://www.aota.net/Troubleshooting/port25.php3

Also if you continue to have problems you can always reach FutureQuest support through this web based incident submission page:
http://service.FutureQuest.net/tech/support/people

Hope this helps.
Have a Good One
Bob

- Dedicated Dan Fan[nbsp][nbsp] :P -


[This message has been edited by Bob (edited 10-08-00@08:02 am)]

[Dan Kaplan]

Have you recently changed ISPs by any chance?[nbsp][nbsp]Some providers might require you to send mail through their server configuration, while your standard receive methods would remain the same.

The only other thing I can think of is to check that you have:

Incoming Mail (POP): pop.yourdomain.com
Outgoing Mail (SMTP): yourdomain.com

Dan

[Dan Kaplan]

Do you use Earthlink as your ISP?[nbsp][nbsp]It was just pointed out to me that they implemented port 25 blocking on October 6th.[nbsp][nbsp]This sounds suspiciously close to when your troubles began...

Dan

[Kathleen]

Hey everyone, thanks a bunch.[nbsp][nbsp]Dan, yup, I do use Earthlink, and that's about when my troubles started.[nbsp][nbsp]GRRR. Be nice if they'd SAY something huh?

Ok, so what is port 25 blocking?[nbsp][nbsp]I was using mosaicminds.org as my smtp server, but after I changed it to mail.earthlink.net I was able to send mail.

GRRRR.

But thanks!

[sheila]

earthlink now too? Sheesh. This is scary. I sure hope gte.net/verizon doesn't start doing this, too. Can they block port 25 with DSL? Somehow I thought with DSL they couldn't.

[Justin]

Somehow I thought with DSL they couldn't. You can block any port or IP or machine name that you want, regardless of the physical means of connection (dialup, DLS, cable, internal network, serial port, laplink cable, whatever). TCP/IP is at a much higher level than the physical wiring. Everything you do has to pass through your ISP, which they can control 100% if they like. Monitoring email, caching web content, or blocking ports is simplistic for them to do. Blocking port 25 would be extremely simple with any firewall program...

I'm currently using Sprint/Earthlink for ADSL, but Sprint provides the actual access, and they aren't blocking any ports so far. If they do, I'll simply resort to "nightmare customer" mode again - it worked before (they are no longer caching web pages, and their DNS updates daily like it's supposed to) :P

A lot of ISPs are doing this to prevent spam, and to prevent users from running their own SMTP server (it's usually blocked in both directions).

AOL has an interesting twist on this - rather than block the port, they re-route it to pass through their own SMTP servers instead of the one specified. This way, you don't even know that your mail is being sent through AOL unless you perform the tests in the port 25 tutorial (http://www.aota.net/Troubleshooting/port25.php3), where you would see AOL's welcome message...

------------------
Justin Nelson
FutureQuest (http://www.FutureQuest.net/index.php) Support

[sheila]

Well, Justin, I may contact you for a tutorial on "nightmare customer mode" if, at some time in the future my provider starts blocking Port 25.

Somehow I'm hoping they won't. They have their own SMTP servers set to allow outbound mail ONLY with an @gte.net in the from field. This obviously doesn't suit my needs.