FQuest Alert: Network Outage

[Terra]

At 2:00pm EST (6/23/00), Times Warner had a Level 5 event which knocked off a large part of Orlando, FL...

We are being told that it was a major fiber cut in Maitland Florida which caused routers to loop in the Orlando area...[nbsp][nbsp]The repair time was 3 hours for the lines that affected us...

Everything should be back up to speed, and connectivity should smooth out in the next few hours as the initial congestion subsides...

Our apologies for the inconvenience this has caused everyone...

--
Andrew Gillespie
CTO/Systems Administrator
FutureQuest, Inc.

[This message has been edited by ccTech (edited 06-23-00@5:23 pm)]

[JoelM]

I happened to be showing a customer how to do a tracert, and we had an interesting loop:
Orlando-Atlanta-Orlando-Atlanta-Orlando ...

They said ... "what's this"
I says ... "it's broke"

[JRepici]

Hi,

I'm in NJ.[nbsp][nbsp]Your entire network was completely unreachable the other day for hours.[nbsp][nbsp]Not even the name would resolve. Not your community forum or my page (Astro)

What was that all about?

[nbsp][nbsp][nbsp][nbsp]-John

[wolfstalks]

It seems to me that we are all seeing more net outages, like right now I can't reach Yahoo, haven't been able to for 20 minutes, I am in Jackonville, Fl. While I can reach all kinds of other sites with no problem. Even the big boys have connectivity problems, whose to say where the break is???

Have a Good One
Bob

[LenKasday]

Is there some way you could email us when there's a network outage?[nbsp][nbsp]We couldn't reach the forum to see this message.

E.g. if you could phone in to an email account somewhere in another state?[nbsp][nbsp]
Also, the email list would obviously have to be something other than our fq address.[nbsp][nbsp](An people in Florida who would be affected by the same outages might want to have a backup service, e.g. one of the freebie's).

I realize this is a bunch of work for what's hopefully[nbsp][nbsp]rare event, but if it came at some critical time, like if I was going to be giving a demo, it would be real useful to have some idea of what's happening.

[Justin]

The bottom line is this:

If you can get to Aota (http://www.aota.net), the Server Status (http://www.FutureQuest.net/Status/) page, and/or our Service Desk (http://Service.FutureQuest.net), you will be aware of what is going on. If you cannot get to any of these, you can probably guess that it is something beyond our control - being in contact with us will not likely make the problem go away any faster...

Things happen, and I don't see how sending out an email to everyone when the connectivity is out would help anything...

One link you may wish to keep handy is http://www.noc.uu.net/

------------------
Justin Nelson
FutureQuest (http://www.FutureQuest.net/index.php) Support

[LenKasday]

There could be situations, maybe more local, where you might have some idea of when you'll be back up... e.g. minutes, hours, days, etc.

Thinking it over, an email list is probably not a great idea.[nbsp][nbsp]

But how about some fallback web page somewhere outside florida to stay in touch?

Len

[Armand]

recall FQ's been there and done that.[nbsp][nbsp]What ever happened the Yahoo FQ club?[nbsp][nbsp]And is there the non-Florida status webpage thing?

[frankc]

teach1st, that club is under the heading:

Business Schools > Investments > General

Sure that's *our* FutureQuest?

[nbsp][nbsp]Frank

[teach1st]

:) I didn't look at that! But while I'm there, maybe I'll get my MBA.

[sheila]

I just checked the Yahoo club. I had had it bookmarked. Apparently it's been deleted (due to lack of use)?

Someone else may want to confirm that.
The URL I had bookmarked was:
http://clubs.yahoo.com/clubs/futurequestwebmasters

when I try to go there I get this error message:
The club may have been deleted or no club with that name exists.

Anyhow, what good would it really do if there was no info going in and out between Florida and the rest of us? Like Deb and Terra are going to go to that page and post a notice. Wait, if the connection is down, they couldn't even if they wanted to. And I think it's a little silly to expect that they would. What web hosting company would do that?

[Jeff]

How often has this happened anyway... probably only once or twice a year at most.

The real answer is probably that if the situation was bad enough to warrant a whole system of notification their time would be better spent fixing the problem than setting up the system ;)[nbsp]

[teach1st]

Someone else may want to confirm that.
The URL I had bookmarked was:
http://clubs.yahoo.com/clubs/futurequestwebmasters

It's been defunct for some time. There is a Futurequest Club on Yahoo - I joined it while I was there and now there's two members.

It is reasurring for me to have a place to go to ask other FQer's if they're down, too. "Hey, it's not just me!" I guess that's human nature. A few of us asked each other that question at the Scriptkeepers forum during last week's fiber cut/looping episode, which really isn't good PR for FQ.

[JRepici]

Hi,

I wrote on 6/25 asking why I couldn't get on your network. Well, that night one of the news stories (fox) was that the PSTN was going to H*ll all up and down the east coast.

Well, what did you do to the PSTN!??[nbsp][nbsp]:-P[nbsp][nbsp](just kidding).

[nbsp][nbsp] -John

[zmax]

>it was a major fiber cut

They cut the hard wire?! Neo, theyre on to us!
Oh wait...Im having Deja Vu! Theyve reset the Matrix...
quick, tank find us an exit before an agent arrives...

:)

[arbor]

wrong post, pls ignore.
[This message has been edited by arbor (edited 07-15-00@01:41 am)]