Deb
04-16-2000, 01:33 AM
An entirely new area of FutureQuest has been added today.[nbsp][nbsp]The Service Desk (http://Service.FutureQuest.net/)
This area will streamline the FutureQuest Support and Knowledge Base while offering the site owners more control and greater access to the information that flows through the FutureQuest Email.
We have enjoyed seeing how well the forums work in allowing site owners to learn from the questions and answers provided by others.[nbsp][nbsp]It is a shame that this same type of availability wasn't readily available to the site owners where emailed questions/answers were concerned.[nbsp][nbsp]Well now it is![nbsp][nbsp]Questions, and their solutions, that normally would be sent directly to FutureQuest via email, responded to, and then filed away, are now going to be available for all of the site owners to learn from!
Visiting Http://Service.FutureQuest.net/ will bring you to the entryway of the Service Desk.[nbsp][nbsp]This area will quickly become an invaluable resource for all FutureQuest Site Owners.
Some of the Features Available here includes:
FAQ - Searchable, and smart![nbsp][nbsp]The FAQ constantly updates itself by evaluating which solutions have shown themselves to be the most helpful over time and sending them directly to the top of the list,[nbsp][nbsp]will be constantly added to with new entries strait from the emails that are sent into FutureQuest, and is easily searchable by all who visit.
Search - EXCELLENT Search features.[nbsp][nbsp]When you visit make sure you click on Advanced Search and do not miss the Expert Search option (our personal favorite).
Personal Assistance - If you are unable to find a solution to your problem.. simply click on the Personal Assistant to contact us directly. The Service Desk is going to keep track of your request as well as assure a timely response from FutureQuest, allowing you to update your request, and allowing you to keep track of any past requests you may have made.
While at the Service Desk check out the Customer Login link at the bottom and be sure to create yourself a new password for it.
The Service Desk is a full EMS (Email Management System).[nbsp][nbsp]Not only does it offer the site owners more access to the information that flows through FutureQuest but it also helps FutureQuest provide faster and more accurate support. This system has proven to help perfect the services offered by some pretty big names.[nbsp][nbsp]Companies such as VA Linux, Compaq, Pitney Bowes, Sprint, Air Canada, Polaroid, MindSpring, LinuxCare, ZD Events/Comdex, and Ford, to name a few, are using this system.[nbsp][nbsp]FutureQuest, in an effort to improve our own services for you, is now using it as well!
For detailed information on this system visit RightNowTech (http://www.rightnowtech.com/products/prod_righ.html) again to see it in action at FutureQuest visit http://Service.FutureQuest.net/
Some of you may have already noticed a difference when emailing FutureQuest.[nbsp][nbsp]Upon sending an email to the Service Desk (using the personal assistant, Support@, or Sales@FutureQuest.net) you will receive an automated response detailing out the nature of your request and providing you with a tracking number and link which you may use to make updates or changes.
This does *NOT* mean FutureQuest is going the way of many other hosts by forcing all technical support questions to come in from the web only.[nbsp][nbsp]Not by a long shot.[nbsp][nbsp]You may still contact us by simply sending an email (From anywhere) to Support@FutureQuest.net -- the difference is now you will receive better tracking of the request :)
At any rate -- A lot of time, effort, and yes even $$s, has gone into making this system a reality.[nbsp][nbsp]Please take the time to check it out, make note of the link (http://Service.FutureQuest.net/), and most of all watch it grow so that each of us may benefit from its features.[nbsp][nbsp]It's brand new for all of us.[nbsp][nbsp] Given a bit of time and usage I strongly believe it will serve as a vital tool that enhances what we have to offer you in the area of quality service and technical support.
Enjoy!
FutureQuest, Inc.
Debbie Gillespie, CEO
Http://www.FutureQuest.net
*~*~* Special thanks to TeRRa and Justin for bringing it to life!! *~*~*
[This message has been edited by Deb (edited 04-16-00@12:45 pm)]
This area will streamline the FutureQuest Support and Knowledge Base while offering the site owners more control and greater access to the information that flows through the FutureQuest Email.
We have enjoyed seeing how well the forums work in allowing site owners to learn from the questions and answers provided by others.[nbsp][nbsp]It is a shame that this same type of availability wasn't readily available to the site owners where emailed questions/answers were concerned.[nbsp][nbsp]Well now it is![nbsp][nbsp]Questions, and their solutions, that normally would be sent directly to FutureQuest via email, responded to, and then filed away, are now going to be available for all of the site owners to learn from!
Visiting Http://Service.FutureQuest.net/ will bring you to the entryway of the Service Desk.[nbsp][nbsp]This area will quickly become an invaluable resource for all FutureQuest Site Owners.
Some of the Features Available here includes:
FAQ - Searchable, and smart![nbsp][nbsp]The FAQ constantly updates itself by evaluating which solutions have shown themselves to be the most helpful over time and sending them directly to the top of the list,[nbsp][nbsp]will be constantly added to with new entries strait from the emails that are sent into FutureQuest, and is easily searchable by all who visit.
Search - EXCELLENT Search features.[nbsp][nbsp]When you visit make sure you click on Advanced Search and do not miss the Expert Search option (our personal favorite).
Personal Assistance - If you are unable to find a solution to your problem.. simply click on the Personal Assistant to contact us directly. The Service Desk is going to keep track of your request as well as assure a timely response from FutureQuest, allowing you to update your request, and allowing you to keep track of any past requests you may have made.
While at the Service Desk check out the Customer Login link at the bottom and be sure to create yourself a new password for it.
The Service Desk is a full EMS (Email Management System).[nbsp][nbsp]Not only does it offer the site owners more access to the information that flows through FutureQuest but it also helps FutureQuest provide faster and more accurate support. This system has proven to help perfect the services offered by some pretty big names.[nbsp][nbsp]Companies such as VA Linux, Compaq, Pitney Bowes, Sprint, Air Canada, Polaroid, MindSpring, LinuxCare, ZD Events/Comdex, and Ford, to name a few, are using this system.[nbsp][nbsp]FutureQuest, in an effort to improve our own services for you, is now using it as well!
For detailed information on this system visit RightNowTech (http://www.rightnowtech.com/products/prod_righ.html) again to see it in action at FutureQuest visit http://Service.FutureQuest.net/
Some of you may have already noticed a difference when emailing FutureQuest.[nbsp][nbsp]Upon sending an email to the Service Desk (using the personal assistant, Support@, or Sales@FutureQuest.net) you will receive an automated response detailing out the nature of your request and providing you with a tracking number and link which you may use to make updates or changes.
This does *NOT* mean FutureQuest is going the way of many other hosts by forcing all technical support questions to come in from the web only.[nbsp][nbsp]Not by a long shot.[nbsp][nbsp]You may still contact us by simply sending an email (From anywhere) to Support@FutureQuest.net -- the difference is now you will receive better tracking of the request :)
At any rate -- A lot of time, effort, and yes even $$s, has gone into making this system a reality.[nbsp][nbsp]Please take the time to check it out, make note of the link (http://Service.FutureQuest.net/), and most of all watch it grow so that each of us may benefit from its features.[nbsp][nbsp]It's brand new for all of us.[nbsp][nbsp] Given a bit of time and usage I strongly believe it will serve as a vital tool that enhances what we have to offer you in the area of quality service and technical support.
Enjoy!
FutureQuest, Inc.
Debbie Gillespie, CEO
Http://www.FutureQuest.net
*~*~* Special thanks to TeRRa and Justin for bringing it to life!! *~*~*
[This message has been edited by Deb (edited 04-16-00@12:45 pm)]