help please

[amanda1]

hello future Quest friends :)

I have an annoying problem Im sure you can help me fix! It seems every few days , sometimes only a day after I change my front page it reverts back to the old one, EVen after I delye it. there has got to be a way to fix this problem. HOW please?

[Mandi]

Can we have a link to take a look?

Is it possible your browser is just pulling the old page out of cache?

[Jeff]

Give us more details -- It doesn't sound like you've setup any automated crons to generate the site and you haven't indicated that you're using any complicated applications to manage the site nor that you've just changed your dns settings for the site, so as Mandi says, if we're talking about a simple html site I'd strongly suspect a caching issue either with your browser (most likely) or possibly with your ISP using some kind of caching proxy. Force your browser to reload using SHIFT+reload, CTRL+F5 or Shift+CTRL+Reload (key combination to force reload depends on if you use IE, Firefox, or another browser, os, etc. You want to force a reload in your browser so you're not pulling from cache.)

[amanda1]

the website is turtlerescueusa.com if the info I want on the front page is right, there will be a beautiful pic of a cooter actaully taken by the owner of future quest :) i have done control aly refresh at the same time and yes the page I want is there I just fixed it again last night and already it has gone back to the old front page :( I know one you can help me! thanks in advance

Amanda

[Melissa]

Would the picture be of Lilly, by chance? I believe I recognize her from Deb's site... ;)

If so, you have a file named index.html.bak. You'll need to remove the .bak part to have it shown as your "home page". (You'll want to rename the current index.html file.)

Hope this helps,
Melissa

[amanda1]

Would the picture be of Lilly, by chance? I believe I recognize her from Deb's site... ;)

If so, you have a file named index.html.bak. You'll need to remove the .bak part to have it shown as your "home page". (You'll want to rename the current index.html file.)

Hope this helps,
Melissa

yes thats lilly who had 23 babies this year! All have wonderful homes! how do I rename it it's a miracle I even figured outhow to get to the cnc!

[Melissa]

First rename your current index.html file. Just click the box in front of the filename and click the Rename Files button. Fill in a new name...you can put something like myoldindex.bak. Then click Submit.

Then for the index.html.bak file, follow the same process but rename it index.html (ie remove the .bak part).

Signed Melissa who's glad not to be a turtle...23?!!

[amanda1]

First rename your current index.html file. Just click the box in front of the filename and click the Rename Files button. Fill in a new name...you can put something like myoldindex.bak. Then click Submit.

Then for the index.html.bak file, follow the same process but rename it index.html (ie remove the .bak part).

Signed Melissa who's glad not to be a turtle...23?!!


oh nO! I did that and the website was gone! LOL im going to try and find it! boy I need help trying to be a designer by myself!

[Melissa]

It will be back after you rename the index.html.bak file to index.html. Don't worry. Just keep going. :yeah:

The index.html file serves as your home page. For more of an explanation, see:
http://service.FutureQuest.net/kb130

[amanda1]

I appreciate all this help. Heres what I did renamed the the file then when I saw it was gone I got scared and changed it back LOL I think I get it now!and while im pushing my luck :) how do I make spaces in between the links on the left, see how they are all crowded together i would like to make them more spaced out to fill the page someday I would like to have little turtle butons to push but I might have to hire a webpage designer for that!

[Melissa]

Sure does look like you got it...I see Lilly in all of her glory:
http://turtlerescueusa.com/

:)

[amanda1]

how do I make spaces in between the links on the left, see how they are all crowded together i would like to make them more spaced out to fill the page someday I would like to have little turtle butons to push but I might have to hire a webpage designer for that! ok thank you so much!

[Erica C.]

Pretty turtle!
how do I make spaces in between the links on the left
Given your code, add a second <br> tag at the end of each line.

For example:

&nbsp;<a href="http://www.TurtleRescueUSA.com/caresheets/">All Care Sheets</a><br>

Would become:

&nbsp;<a href="http://www.TurtleRescueUSA.com/caresheets/">All Care Sheets</a><br><br>

Hope this helps.

Erica

[Wassercrats]

Multiple br tags in a row don't work, technically. At least sometimes. To space the lines more, try adding this style attribute to the anchor tags:style = "padding-bottom: 16px;"

In other words, the lines you want spaced should look like:

&nbsp;<a style = "padding-bottom: 16px;" href="http://www.TurtleRescueUSA.com/caresheets/">All Care Sheets</a><br>

...After looking at the page, you probably shouldn't add 16 pixels of extra space, so just reduce the number I used above.

[Randall]

Sure does look like you got it...I see Lilly in all of her glory I don't. Did she disappear again? :umm:

Randall

[Adam]

I don't.

Me neither :wah:

[amanda1]

thats what I mean no matter what I do it goes back to the page im trying to get rid of any other ideas?

[Melissa]

thats what I mean no matter what I do it goes back to the page im trying to get rid of any other ideas?
Hi,

It's not "going back" and forth... The part that seems to be giving you trouble is the understanding that the page that is named index.html (in this case) is going to be shown when people visit http://www.turtlerescueusa.com (or http://turtlerescueusa.com).

Read this over and see if it makes more sense:
http://service.FutureQuest.net/kb130

PS: The turtle picture is there now as that is what you have on the current file named index.html. (Look now, Randall and Adam!:))

[Randall]

Look now, Randall and Adam! Yup, I was in the middle of looking at the response headers for clues and saw the modification date change.

A pretty turtle indeed. :smile:

Randall

[amanda1]

ok its there now but maybe in an hour or by morning it will revert back to the other page with no picture why is this happening?

[Adam]

It's still there for me now, if that's any help :smile:

[amanda1]

it's still there if it goes away again I will ask for help! I have the whole front page I want copied to an email, when it does not appear I highlight the info I dont want and then copy the info again. Lets ee how long it lasts!

[amanda1]

now this is what I mean I did exactly what you told me to do and look at the site now no lilly and all the old info is there turtlerescueusa.com now what?

[sheila]

Amanda, it looks like you renamed the index.html file to index.fquest.

I can see the page if I go here:
http://www.turtlerescueusa.com/index.fquest

rename index.fquest back to index.html

I guess?

I hope you are saving a backup of this file somewhere so you can retrieve it if you need to?

[Andilinks]

I hope you are saving a backup of this file somewhere so you can retrieve it if you need to?There's probably one in my IE cache... :)

[amanda1]

IM not sure how or why that happend how do i fix it?

[Andilinks]

IM not sure how or why that happend how do i fix it?1) Download it to your hard drive.

2) Change the extension and upload it back to the site.

3) Delete the misnamed file.

Actually most FTP clients allow you to remotely change the filename, but the procedure above will work now if you can't figure out how to do that.

[amanda1]

nothing is working where is that nice Bob guy that helped me before, go look at it turtlerecueusa.com NO lilly! can I pay someone to fix it for me?

[Snarpy]

Can you sign into your CNC? If so, is index.html in your www directory?

[Andilinks]

Lilly is there for me now, though it took a while for the graphic to load even with broadband. Did you wait? Are you on a dial-up connection? The pic is only 63K it should load faster...

[Wassercrats]

I see the turtle at http://turtlerescueusa.com/index.html.bak but not at http://turtlerescueusa.com/.

If you want to see the page with the turtle (http://turtlerescueusa.com/index.html.bak) when you go to turtlerescueusa.com then you should:

1. Go to your www directory in CNC.

2. Find the file index.html and rename it index_nopic.html. To rename a file in CNC, do as Melissa said, "Just click the box in front of the filename and click the Rename Files button. Fill in a new name...Then click Submit."

3. Find the file named index.html.bak and rename it index.html.

After doing that, you'll see the turtle picture when you go to your homepage, but you won't see the "Cute Turtle Items Available Now!" section. You can add that section later. Lets do it one step at a time.

[Randall]

I'm seeing the old version here, even when I load index.html (http://www.turtlerescueusa.com/index.html) directly. And this is a brand-new browser install, so there are no caching issues. Index.html.bak (http://www.turtlerescueusa.com/index.html.bak), on the other hand, shows Lilly in all her glory. [Edit: As Wasser pointed out.]

Can one of the FQ folks please look at her account and determine whether someone else besides Amanda is accessing it? All we can do is load the site and see/not-see Lilly, which doesn't help her much.

Unless you can find definitive proof that Amanda has made some mistake here -- again -- I'm finding the age of this thread alarming enough to think that someone is tampering with her site. :hrmm:

Randall

[Melissa]

Amanda,

Before these "reverts" happen, are you uploading changed pages to the site? What software are you using to upload? It seems like the index file is being overwritten or replaced by an old copy on your computer when you are possibly just trying to upload other pages...?

Please provide more information as to any and all actions you've taken before noticing the changed index page as that will more than likely provide a clue of what's going awry.

[amanda1]

this is what im trying to explain. IN an email I have highlighted the contents of what the main page should look like. I check the site every day if lilly is not there here is exactly what I do. Log into cnc go to index.hmtl delete the old info and copy the page that should be there. it stays for a day at the most then it comes up with the old page who someone has spammed with dirty filthy rotten porn, thats why Im freaking out. Who can manually go in and try to fix this problem for me? PLEASE

[amanda1]

I see the turtle at http://turtlerescueusa.com/index.html.bak but not at http://turtlerescueusa.com/.

If you want to see the page with the turtle (http://turtlerescueusa.com/index.html.bak) when you go to turtlerescueusa.com then you should:

1. Go to your www directory in CNC.

2. Find the file index.html and rename it index_nopic.html. To rename a file in CNC, do as Melissa said, "Just click the box in front of the filename and click the Rename Files button. Fill in a new name...Then click Submit."

3. Find the file named index.html.bak and rename it index.html.

After doing that, you'll see the turtle picture when you go to your homepage, but you won't see the "Cute Turtle Items Available Now!" section. You can add that section later. Lets do it one step at a time.

hello I have done exactly what you said for now, lilly is there but for some reason the other old page still comes up and because of the porn I worry I wont be able to fix it agian. I have probably fixed it over 100 times in the last few months but its not a permanent fix. willing to pay someone to fix it permanently

[amanda1]

I heard from BOb and here is what he said
"In a message dated 11/21/2006 10:31:37 A.M. Eastern Standard Time, Service@FutureQuest.net writes:
We just tested and your script is changing the content in your index file when anyone posts a comment.

I saw you had replaced the page with Lilly again and then I posted a comment "just a test thought" when we reloaded your index file Lilly was gone and the other content was shown.

If you can turn off allowing comments in your script that may help however you may need to seek assistance from the GM support folks or from the Community Forums in how to do that or if that should not help."

now we know the problem who knows how to fix it!

[Bob]

Just to be complete Arthur and I researched Amanda's Issue and we did search the logs for Amanda's site and see no FTP or CNC access that cannot be explained.

It just appears that the script being used for the site replaces the index file contents, or alters them, when a new comment is posted. Which is why it will be fine for hours or maybe even a few days and then all of a sudden Lily goes MIA...

-Bob

[amanda1]

Just to be complete Arthur and I researched Amanda's Issue and we did search the logs for Amanda's site and see no FTP or CNC access that cannot be explained.

It just appears that the script being used for the site replaces the index file contents, or alters them, when a new comment is posted. Which is why it will be fine for hours or maybe even a few days and then all of a sudden Lily goes MIA...

-Bob
and it's already reverted back to what im trying to get rid of is there no hope? I would be willing to not allow comments at all however i need to leaver the contact info in place. to date we have rescued over 150 injured turtles from the contact feature. What to do now?

[Bob]

Amanda,

Based on the source for your Contact Form, http://www.turtlerescueusa.com/contact/

Turning off comments in GM should not affect the use of that form as it is separate.

Hope this helps,
Bob

[amanda1]

Amanda,

Based on the source for your Contact Form, http://www.turtlerescueusa.com/contact/

Turning off comments in GM should not affect the use of that form as it is separate.

Hope this helps,
Bob
OK Ill turn them off ...how? lol and please be specific I can get to the cnc what about after that? there's always hope :)

[Bob]

Amanda,

Based on this post I found you disable comments in GreyMatter by altering your config file and then rebuilding your files...
http://web.petefinnigan.com/gm_cookbook.html

I believe this is done by accessing your Admin pages for GreyMatter and then looking for the options or configurations...

-Bob

[amanda1]

Amanda,

Based on this post I found you disable comments in GreyMatter by altering your config file and then rebuilding your files...
http://web.petefinnigan.com/gm_cookbook.html

I believe this is done by accessing your Admin pages for GreyMatter and then looking for the options or configurations...

-Bob

Bob first I thank you for trying to help me, can you tell me how I get to my admin pages

[Bob]

Hi again Amanda,

I am sending the address I believe it is to you in email. Note that you need a username and password to access and that we would be unable to help with...

-Bob

[amanda1]

Hi again Amanda,

I am sending the address I believe it is to you in email. Note that you need a username and password to access and that we would be unable to help with...

-Bob

I dont care who has my email even better if I can get this fixed it's removed

---
email address removed by Sheila. I believe there is a misunderstanding, and Bob wasn't asking for your email address

[sheila]

Amanda, check your email address at AOL. Bob was saying that he emailed to your AOL address the link where you can access your control panel (he believes). Did you get that email?

[amanda1]

Amanda, check your email address at AOL. Bob was saying that he emailed to your AOL address the link where you can access your control panel (he believes). Did you get that email?

I did not get that email and im at the point I will pay someone who knows what they are doing to fix it for me. Someone please email me at sassi49575@aol.com. Im planning to ahve raffles etc I dont want to worry the porn is coming up when children enter the site. YOu guys are great I appreciate any help I can get!

[amanda1]

IT"S fixed and im so happy! Randall fixed it for me and now I will have a lot more time to care for the animals since I dont have to fix it 10 times a day! Thank you so much Randall! Im naming my next rescue after you!

[Bob]

Amanda,

That is great and Kudos to Randall for helping :)

Good deal,
Bob

[amanda1]

im tickled :) I just keep going back and Lilly is there everytime!

[Randall]

Thank you so much Randall! Im naming my next rescue after you! I would be deeply honored. :bow:

For certain historical reasons I have a soft spot for turtles (and wildlife in general), so it was the least I could do to help. :smile:

Randall

[Andilinks]

http://www.andifashion.com/tslogo1.gif