extra FTP account log-in problem

[Jenny]

Problem solved - it was indeed a case of not seeing the wood for the trees!

[Bob]

Hello Jenny,

By any chance is the DNS for this domain being managed externally of FutureQuest? If so do you have a FTP A entry defined?

Try replacing ftp.domain.co.uk with just the IP address assigned for this package and see if it works.

Also the initial remote path may be an issue and i would leave that blank myself...

-Bob

[Jenny]

Thanks, Bob, but the problem is now solved! Undoubtedly a case of too many late nights and early mornings but all I had to do in my FTP program was to replace ftp.domain.co.uk (in the ftp site field) with domain.co.uk - doh!

[Bob]

but all I had to do in my FTP program was to replace ftp.domain.co.uk (in the ftp site field) with domain.co.uk - doh!

Glad you got it sorted however the fix would appear to validate the lack of a FTP DNS entry for the domain in question and you may want to ensure that all DNS entries for this domain are setup properly...

-Bob

[Jenny]

Ah, well now it gets interesting :wink:

For this particular domain, it is true that the DNS is managed elsewhere. However, I also tried logging on to an extra FTP account with 2 other domains and was unable to log in to either of them unless I removed the ftp bit... However, a few hours later and I am having no problems whatsoever using ftp.domain.co.uk. Most strange! :dunno:

Sometimes, computers are totally beyond me...

Back to the original domain - the one where I have to omit the ftp bit as we manage our own DNS - yes, I can connect just using the IP.

Many thanks for your help on this one!

Jenny