Need help with broken site

[ddunlap]

I have a site that uses "VCart" as the catalog admin/shopping cart. Everything's been running great for years, but suddenly we are unable to access the admin center, and nothing is coming up when you click on a page that draws from the database.

The scripts are cgi/perl based. I have a feeling this is something really "Simple" for a techie, but that I am not. This is a paying gig for someone who can kick start this again. Or give me an answer on if something has changed to prevent it from working on FQ now.

E-mail me dee@netwerxcreative.com if you know the FQ setup and can help. Thanks!

[dank]

I don't do much Perl troubleshooting anymore, but if it were my site/script, I would start by checking out the cgi error logs for hints.

Dan

[ddunlap]

I did that right away, and sent the results to Bob to determine there wasn't a problem with hacking or something, because some of the error log had (and continues to have) strange entries like this:
%% [Thu May 5 15:04:58 2005] GET /cgi-bin/VirtualCatalog3/pagsepne53.asp HTTP/1.1
%% 404 /big/dom/xlimogesmart/cgi-bin/VirtualCatalog3/pagsepne53.asp
%error
script not found or unable to stat
%% [Thu May 5 17:46:01 2005] GET /cgi-bin/VirtualCatalog3/cine.asp HTTP/1.1
%% 404 /big/dom/xlimogesmart/cgi-bin/VirtualCatalog3/cine.asp
%error
script not found or unable to stat
%% [Thu May 5 18:00:45 2005] GET /cgi-bin/VirtualCatalog3/caricat.asp HTTP/1.1
%% 404 /big/dom/xlimogesmart/cgi-bin/VirtualCatalog3/caricat.asp
%error
script not found or unable to stat
%% [Thu May 5 20:02:55 2005] GET /cgi-bin/VirtualCatalog3/pag116ane49.asp HTTP/1.1
%% 404 /big/dom/xlimogesmart/cgi-bin/VirtualCatalog3/pag116ane49.asp
%error

Bob thought it could have something to do with a change in versions of perl, but wasn't sure and I am looking for someone who can troubleshoot that for me.

I am not a programmer, I am a designer. I do hire local people to help with the programming, just looking for someone knowledgeable about the ins and outs of FutureQuest to partner with on some things.

[Randall]

I don't know if it means anything, but all of the asp pages listed in those log entries exist on the site etcetera.com.mx.

Randall

[ddunlap]

Well, here was the answer: the DBD::CSV module was dropped in the latest perl upgrade and it broke the script. It has been reinstalled across all servers and my site is up and humming.

Many thanks, kitchin, for the great sleuthing and coming up with the fix so quickly (and you, too, Arthur, for the re-install!

[REMIYA]

Well, here was the answer: the DBD::CSV module was dropped in the latest perl upgrade and it broke the script. It has been reinstalled across all servers and my site is up and humming.

Many thanks, kitchin, for the great sleuthing and coming up with the fix so quickly (and you, too, Arthur, for the re-install!

You know, computers don't make mistakes, people do.

Thumbs up :wink: