Are support/service mail accounts working?

[Javier Mosqueda]

Hi, I sent a couple of mails to this addresses but I did not get the autoreply with the ticket number. Perhaps it was a too long mail...

I just wish to let FQ know that I'm receiving less spam now but my filter is still catching about 50% of original spam. My filter records the IP address of every spam mail, is this IP of any use for the BL of SpamCop or the tool in use?

[Melissa]

Hi Javier,

Due to the "spammy" content of your email messages, they were filtered into a "spam" folder (this is checked, don't worry). I've rescued those messages and placed them into the Service Desk and I will be sure they are brought to the attention of those in charge of that area to reference. :)

Thanks for checking with us,
Melissa

[Javier Mosqueda]

Hi Melissa:

Happy to see your message. Thanks for the reply.

By the way, just for your controls, now that you replied, I did not receive the usual e-mail saying "Melissa has replied...", etc. I have not made any change to my filter, "futurequest.net" is in my white list as it has been, and nothing from that domain shows as "destroyed" either.

Thanks again.