Mail relay bounces

[ddunlap]

I know this has been covered here and there in the forums, but in the past 2-3 weeks, I have had a flood of clients unable to receive e-mails through their "contact us" forms (using the FQ pre-installed script) - most of these people are receiving their mail on an AOL account.

Yesterday, I tried to send an e-mail directly to a friend with AOL and it bounced. Same message about relaying.

Today, a client is unable to send e-mail to several of her people, none of whom are on AOL. One is at a Univerisity, one is on hotmail, one is on yahoo. Here is what was returned.

-----Original Message-----
From: System Administrator
Sent: Wednesday, July 07, 2004 5:45 PM
To: 'Jean Kresse'; 'Chad Linzy'
Subject: Undeliverable: Updated schedule

Your message did not reach some or all of the intended recipients.

Subject: FW: Updated schedule
Sent: 7/7/2004 5:45 PM

The following recipient(s) could not be reached:

'Jean Kresse' on 7/7/2004 5:45 PM
553 SMTP Relaying Denied: Visit http://www.error-553.net for more info.

'Chad Linzy' on 7/7/2004 5:45 PM
553 SMTP Relaying Denied: Visit http://www.error-553.net for more info.


I understand that AOL is difficult, so I have not brought this up before. But now I am getting a whole list of unhappy customers who cannot simply get their e-mail with requests or who cannot send e-mail to people who need it. Is there a solution?

[Bob]

Hello,

We really would need to see the full headers of the bounce as well as the full contents, including email addresses.

It would probably be best to copy and paste the full email, including the full raw email headers from a sample bounced email, into an email and send it to Service@FutureQuest.net. This would prevent email addresses being placed in the open Forums.

If you require assistance in determining the full headers and accessing them please refer to this Knowledgebase Article:
http://Service.FutureQuest.net/index.php?_a=knowledgebase&_j=questiondetails&_i=107

Thanks,
Bob

[ddunlap]

Thanks Bob - doing so now.

[ddunlap]

Big kudos to Bob for figuring this one out so quickly!

Bob's fix: "The URL that AOL provided indicates that required information wasn't included and if you look the From: address is blank.

Doing some testing it appears that you are using the built-in formmail and you have coded the email field as "Email" when the code sample from the Code Generator indicates 'email'.

I setup a quick test form and when using 'email' for the email field the email submitted was shown as the From: email. However when I replaced 'email' with 'Email' the From: field was indeed blank.

I would suggest changing your Form coding to use 'email' in place of 'Email'."

Worked like a charm - no more bouncing e-mails from AOL!
Thanks, Bob!