Bob
01-30-2004, 02:36 PM
When: Saturday, Jan 31, 2004
Start: 8:00 AM EDT
Duration: 3 Hours
Impact:
1.The FutureQuest Online Service Desk (http://Service.FutureQuest.net) will not be accessible during the change to the Kayako based Service Desk.
2. Email sent to Service@FutureQuest.net will be queued during this period of time for delivery to the new Service Desk when completed.
As was posted in the below Community Forum Post link, FutureQuest is switching the Service Desk Software to a solution based on Kayako eSupport...
http://www.aota.net/forums/showthread.php?postid=104541
During this switch the Online Service Desk and FAQs will not be available and email sent to Service@FutureQuest.net will not be received until the switch has been completed. Once completed http://Service.FutureQuest.net will be based on the new Kayako eSupport software.
Any emergency service requests should be posted in the Community Forums during this switch which will be monitored closely for any situations requiring our immediate attention. Routine service requests should either be emailed or held until the switch has been completed.
All emailed Service Tickets will be queued and delivered to the new Service Desk and answered as soon as possible after the switch has been completed.
We thank you in advance for your cooperation during this change which we feel will enable FutureQuest to provide a more robust and customized Service Area as time goes on...
-Bob
Start: 8:00 AM EDT
Duration: 3 Hours
Impact:
1.The FutureQuest Online Service Desk (http://Service.FutureQuest.net) will not be accessible during the change to the Kayako based Service Desk.
2. Email sent to Service@FutureQuest.net will be queued during this period of time for delivery to the new Service Desk when completed.
As was posted in the below Community Forum Post link, FutureQuest is switching the Service Desk Software to a solution based on Kayako eSupport...
http://www.aota.net/forums/showthread.php?postid=104541
During this switch the Online Service Desk and FAQs will not be available and email sent to Service@FutureQuest.net will not be received until the switch has been completed. Once completed http://Service.FutureQuest.net will be based on the new Kayako eSupport software.
Any emergency service requests should be posted in the Community Forums during this switch which will be monitored closely for any situations requiring our immediate attention. Routine service requests should either be emailed or held until the switch has been completed.
All emailed Service Tickets will be queued and delivered to the new Service Desk and answered as soon as possible after the switch has been completed.
We thank you in advance for your cooperation during this change which we feel will enable FutureQuest to provide a more robust and customized Service Area as time goes on...
-Bob