[FQuest Notice] Delayed Delivery Notification Changes

[Bruce]

By popular request and after a thorough discussion and evaluation by the FutureQuest Team, FutureQuest will be changing the notification system for outgoing email whose delivery is delayed.

This will affect email under the following condition only:

If the remote mail server* has a valid DNS entry but is unavailable for any reason (for example, the server cannot be reached or refuses mail connections, or accepts the connection but defers the message with a temporary error). Such reasons may be due to server maintenance, network connectivity or misconfiguration issues with the remote mail server.

* Note: The remote mail server is the server accepting email for delivery to the recipient to whom you are sending the email.

If the message has not yet been successfully delivered, delayed delivery notifications will be sent to the sender's address at 2 hours, 12 hours and 24 hours after the message was received by the FutureQuest email system, and the message will be bounced after 48 hours if it is still waiting in the queue, unable to be delivered.

In the event email cannot be delivered immediately, you will receive delayed delivery notifications much sooner than were previously provided. In addition, if the message finally bounces, you will be notified much sooner as well as being provided a full error message regarding why the email could not be delivered. (The previous schedule provided delayed delivery notification at 4 hours, and failure at 96 hours.)

This implementation will not cause any interruption in email services but you may start seeing delayed or bounce notifications under the new schedule almost immediately.

[Meikel]

Hi again,

If you remember, I was asking for configurability in this area. This can solve my stupid little problem. Do the different notifications at 2h, 12h and 24h have different subject lines(e.g. including the time delay)? So I can put up some simple e-mail rule filtering out these early notifications I sometimes get in masses.

Fortunately I don't have any non-working email server to test this.

Greetings from someone in germany
Meikel Weber
http://www.meikel.com

[Bruce]

Originally posted by Meikel:
If you remember, I was asking for configurability in this area. We took your request into consideration, but there is no feasable way we can make the notification configureable on a per-domain basis at this time.

Do the different notifications at 2h, 12h and 24h have different subject lines(e.g. including the time delay)? As it stands the subject line is identical, however the time (2 hours, 12 hours, 1 day) is referenced in the body of the message.