Wanting to join Futurequest- Need some Questions answered by users.

[apm]

Hi,
I have gone through futurequest sites.

Must say its pretty impressive speacilly the forums. SO I decided to ask a few question myself.

Any answer to the following questions is most welcome.

WHats the downtime of servers??
How long do you take to respond/solve a problem..
Extent of support for 3rd party cgi scripts?

Thanks in Advance
APoorva

[Deb]

I'm co-owner... and assuming you want site owners to reply rather then myself but... for starters this is the answers I have....

1. WHats the downtime of servers?

ALWAYS posted in the Server News forums (whether we like it or not).

2. How long do you take to respond/solve a problem..

Fast as we can http://www.aota.net/ubb/wink.gif Always less then 12 hours...

3. Extent of support for 3rd party cgi scripts?

We try to help where we can though it is not considered a part of the 'mandatory' tech support. We offer these forums as a way for the community at large to help with 3rd party scripts and general development questions, suggestions, answers, and ideas.

Deb

[Benson]

I'm a paying customer with two cents. From what I've seen, problems are addressed very quickly-much better performance than most. Also, regarding the cgi, FQ has a "public" collection of scripts (web-to-mail form processor, hit counter, etc) that are well documented and plenty of help is available here in the forum. In addition, you get your own cgi-bin where you can put your own scripts.

[Sandy]

Here is my 2 cents http://www.aota.net/ubb/smile.gif

Response time: Deb is usually faster than an autoresponder!

Downtime: when it does happen, it's usually just a few minutes

Cgi: clueless LOL

you won't find a better webhosting company http://www.aota.net/ubb/smile.gif

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Sandy

The Free Mall
www.thefreemall.net (http://www.thefreemall.net)

[Del]

Greetings

Well, most of your questions have already been answered the same way I would have answered them, so there's no point in me saying it all again. However, I will say I am incredibly happy with FutureQuest, my wife and I own three domains, all of which live here (and more to come asap).

As far as cgi scripting goes, you won't find a better server to put it on than this one. Terra has done some incredible work to make the server work very quickly, and stay ultra secure. When you set up an account you'll also find some incredibly detailed cgi logs, in addition to the regular web logs. The cgi log has helped out many times in finding errors and such, and I'm quite happy that Terra has it set up that way.

Also, as Hearts pointed out, if you have problems with Perl cgi, let me know. I'm happy to help as much as I can. You'll also notice (if you haven't already) that there is a lot of support via these message forums. You're almost guaranteed a couple answers from other FQuest members who have had similar questions, as well as answers from those who helped them out. It's quite a helpful 'community' going on here.

In short, FutureQuest is the only hosting company I've used that I've actually felt secure having my stuff with.

Del
(from school)

[meikel]

Hmmm... does it make sense for me to say it all again? Yes!

1) Downtime
Posted in Server News forum. Unfortunately there was this long fiber-optic outage which hit me fully http://www.aota.net/ubb/frown.gif

2) How long does it take to solve a problem solve?
Hmmm. Can't measure in time...
Some proof you can see is the Year 2000 fix of this forum. I posted the bug and 30 minutes after that, it was fixed. (see details at http://www.aota.net/ubb/Forum5/HTML/000034.html ) The experience with my own site holds this promise even more.

3) Support for 3rd party scripts?
Don't know. I'm not using any 3rd party script (only my own self written perl stuff). I never had a real problem with it and the small problems I had were solved from support with the comment "out of my head it must be bla bla bla" and support was always right.

Of course, you can also go and read my review of FQ service at
www.hostsearch.com/showcomment.asp?Company=693 (http://www.hostsearch.com/showcomment.asp?Company=693)
I still want to rate them much higher than 10!

Greetings from Bonn, Germany
Â*Â*Meikel Weber
www.meikel.com (http://www.meikel.com) & www.tickerland.com (http://www.tickerland.com)


[This message has been edited by meikel (edited 01-12-99).]

[Cassiop]

Hi!
What I can say is that I've never waited more than one hour and half to get an answer from FutureQuest. Don't think it's pretty extraordinary: you get used VERY FAST to that way of life http://www.aota.net/ubb/wink.gifbut of course, when you've been at FutureQuest, you can't go elsewhere. I must warn you: it's like a spell.

As for downtime, nobody likes it, of course. But Terra always explains when and why, and believe me, my French ISP is down more often than FutureQuest.

So, please sign up and forget your questions. You're at the best host on the web http://www.aota.net/ubb/smile.gif

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www.g-nm.com (http://www.g-nm.com)
Let's invent the future!

[Alex Ethridge]

My two cents too:

My own experience is that FutureQuest has redefined the term "Customer Service" in a manner that should be the benchmark by which all hosting companies should measure themselves.

I had a problem setting up my BBS. I posted my questions in another forum not connected to FutureQuest and not on their servers. Deb visited that site, recognized me as a FutureQuest customer and posted the exact answer to my question clearly and concisely.

My BBS script had a problem that showed up on 01/01/99. All persons running this script had the same problem anywhere on the internet. FutureQuest has several customers who run this script. FutureQuest, as a courtesy, went in and repaired my script (and, I assume, others') and didn't even ask thanks. I discovered it by accident.

FutureQuest goes more than the extra mile. I feel like they are more than just excellent web hosts. They are like a key part of a community of friends who care about the rest of us.

I think they got this crazy idea that if they have happy customers, they might be successful in business.

What a concept!

[Bekariso]

Hey there!

In general, the support at FutureQuest is amazing. Not only do questions get answered amazingly fast, they get answered with more respect, encouragement, and sincerity than I've found anywhere else. Not only do the owners/tech support want you to have an amazing site, but they foster that attitude in the whole community. The feeling here on the forums is definately "we're in this together", co-operative rather than competitive.

As Deb said, downtime is always posted in Server News, with full details of the when and how and why, and what measures are being taken to make sure it doesn't continue to be a problem. That said, I have to say that I've been on Susogi.net (the subdomains area of FutureQuest) since August (or was it July?), AND well over half of the sites I frequent daily or regularly are on the FutureQuest server, AND I spend 25 hours or more online every week . . . and I have only found the server to be down ONCE when I was trying to get to these sites. That was the day before yesterday (I think), and as reported in Server News, was not at all the fault of FutureQuest -- someone was digging where they should not have been, and severed the fiber-optic cables leading in and out of the area where the server is physically located.

As for cgi, I don't have the ability to try 3rd party scripts on my susogi.net account, but I am looking forward to getting a full domain package with FutureQuest by the end of the month, and I'm excited about the chance to learn cgi that will give me. I have watched these forums as others have tried out new cgi scripts and helped each other with them, and it looks like they are always successful.

And besides, there is that money-back guarantee that FutureQuest offers. I'm sure that if you try them out, you'll be more than satisfied.



------------------
Bekariso
susogi.net/Bekariso (http://susogi.net/Bekariso)
*** We prefer to remain anomalous ***

[hearts]

To answer your questions..

CGI.. Andrew goes out of his way sometimes to help whenever he has the time. Also.. if you get stuck.. look up a guy here named Del. *Deb recommends him to us all*

Andrew and Deb don't waste anytime responding. Depending on your prob.. you can post it here . if you are needing help with how to learn something.

Well.. nobody likes downtime. There isn't a server that can HONESTLY guarantee that. REALLY. Andrew posts each and every time when the server goes down with a detailed description as to what has happened and why we are down.

What you didn't ask is what kind of service does Future Quest provide. SO I am gonna tell you anyways. Future Quest is a family owned business with old fashioned values. They are honest, direct, and very willing to answer anything. They don't have anything to hide. Nothing is perfect, but these people are the best. Their company was their dream .. and because their dream is now a reality, they are helping us accomplish our dreams... because their dream extends to us.

You won't find a more sincere business or a better dedicated team!

My opinion.

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~~~ Hearts
www.heartsweb.com/ (http://www.heartsweb.com/)












[This message has been edited by hearts (edited 01-12-99).]

[Julie]

WHats the downtime of servers??[/qoute]

FQuest has a 99.9% up time garuntee (sp?) There are times that completely unaviodable things do happen, but, thats the way it is with everything.

[quote]How long do you take to respond/solve a problem..
This is amazing. Response time has never taken (for me) any longer than 4 hours. I think that is pretty amazing. The servers are monitored 24/7, and it really shows. If you post your problem to these boards, the response time is usually even faster!!!


Extent of support for 3rd party cgi scripts?

FQuest does not offer CGI support for 3rd party scripts. However, Del (you will see him a lot around here) is very good at installing scripts, and will work very hard at making anything work. (Yes, I am a bit biased, he is my husband. http://www.aota.net/ubb/smile.gif)

Hope this helps!!!


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Julie

http://www.splitangels.org

[Alex Ethridge]

Just another note: Have you ever seen such a happy bunch?

I've seen happy customers here and there; but, have you seen such a consistently happier bunch anywhere else? I certainly heven't. That one circumstance probably says more about FutureQuest than any one single comment could.

[Terra]

Especially around the 10:00pm (EST) Medication Time... http://www.aota.net/ubb/biggrin.gif

Alex -- I'll trade you my green ones for your purple ones... http://www.aota.net/ubb/wink.gif

--
Terra
--Happy go Lucky--
FutureQuest.net

--Gives Del a Hat, for his 'Safety Dance'--

[This message has been edited by ccTech (edited 01-14-99).]

[Sandy]

Hey I wanted the purple one *stomps feet*
thats my favorite color LOL

[Sandy]

Hey your mailman sounds like mine LOL

I got the mug at the same time as the poster.If I you still want the poster I can send you mine if I can find it http://www.aota.net/ubb/smile.gif

[Deb]

heh not a chance! Purple one's are mine for a while :PP

Then again, I did get a free pen with the FutureQuest name on it from some link on your site, so ummmm I might have to share with you now http://www.aota.net/ubb/smile.gif

Deb

[Sandy]

Hey I should get 2 purples for that one :P
or at least 1 1/2

I gotta go through my site more LOL
I want a free pen too..I forgot about that one http://www.aota.net/ubb/smile.gif

Did you get the free coffee mug? not personalized but it's a nice mug

[Deb]

I went for it.. I received 'junk mail', and I received a ruined poster http://www.aota.net/ubb/frown.gif I really really wanted the poster hehe but it was storming that day and when we got it the postal worker took the soggy poster and made it fit into our normal sized mail box http://www.aota.net/ubb/frown.gif

No mug yet... but maybe it'll show up soon http://www.aota.net/ubb/smile.gif

I do not remember asking for a pen... it just showed up http://www.aota.net/ubb/biggrin.gif It came from http://www.pens.com

Cheap pen but pretty kewl none the less hehe It says FutureQuest on it with our address (had they wanted my business they would've used our Internet address rather then home address hehe)

Deb

[Julie]

Hey, I want a pen. I looked at the site and was running in circles http://www.aota.net/ubb/frown.gif

LOL OK looking some more.

Know what? it comes in handy to go to Sandy's site

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Julie

www.splitangels.org (http://www.splitangels.org)

[This message has been edited by Julie (edited 01-16-99).]