Problems with large email attachments

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One of my customers is using his email account on FQ occasionally to send out several emails in a row with quite large press-folders (about 5 MB each) for newspaper publication attached. Is it possible that he experiences some limit on the side of the mail server? As he told me he sees error messages (‘server does not accept email’ or something like this) from time to time. What should I recommend him to solve this problem? They have an NT 2000 network in the office (one or two servers and several workstations). Can and should they install a local mail relay or mail server? Is it possible to configure it in a way to deliver the outgoing email directly? I think it is no good idea to forward such an amount of outgoing email transatlantic, as it is mostly for nearby addresses. I’m writing this from Vienna (Austria). And how should they proceed to keep their email addresses? Or said differently – is it possible to have the domain for the web space and the one for the email point to totally different servers, one in Vienna and one in Orlando?
Erich
-- Support is support is support is support …

[Bob]

Hi Erich,

There is a raw limit on email as noted in this FAQ.


There is a 5,242,880 byte (5MB) *raw* limit on any single email .

Note what you see as the space an email takes will probably be less than the amount of space the email is actually using due to Base64 Encoding. It's possible that the file you are waiting for has increased 1.5 to 3 times over the size it started as, depending on Encoding.

If the files are exceeding this, you may wish to try zipping them up, using your favorite compression method.

Outside of this they would need to be transferred using FTP.

Regarding the Email server, you may wish to consider a MX record change, however if this is the path you follow, you would loose all availability for using the FutureQuest servers for this domains POP and alias email addresses as well as ezMLM and autoresponders.

I hope this helps :)

Have a Good One
Bob

- Mail makes the World Go Round ![nbsp][nbsp]And my head :P -

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Thank you Bob for pointing me to the support area. I didn’t realize that this was a FAQ …