FQuest Alert: TAZ and NINE

[Terra]

Looks like NINE and TAZ decided to go out for dinner (with each other) tonight...

Both servers froze up for different problems, within 5 minutes of each other... :(

NINE's problem was the infamous 'wait_on_bh' lockup that we are still researching and trying to patch up...

TAZ's problem was with a network card freeze that forced a special trip to completely remove power as the hard reset was not even kicking it over...

Currently, NINE is back online and 100% operational...[nbsp][nbsp]TAZ is back online except for Real Audio and POP email systems...

I should have TAZ's POP services back online within an hour as it is going to require an upgrade to the supervise sub-systems...

As it stands, FutureQuest's 'support@' email is currently down (which ties into the EMS system), but you can still visit http://service.FutureQuest.net and use the online forms for any support issues not related to TAZ's POP and/or Real Audio as we are already aware of the issues...

Our apologies for the inconvenience this has caused...

--
Andrew Gillespie
CTO/Systems Administrator
FutureQuest, Inc.

[eunice]

Is this why I haven't gotten any e-mail since last night?
------------------
--Laurie

[Strice]

I was wondering, 'cause I haven't either. :(
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S.Trice
Sara's Chainmail Connection
http://www.chainmailconnection.com

[stan]

Same here :(
No email for the last six to eight hours on all pop accounts and forwarders of the q-go.net/com/org domain (running on NINE) while mail on dmo.com (SIX) is ok.
Our employees are not happy at all...

- Stan

[This message has been edited by stan (edited 05-18-00@10:48 am)]

[tedloh]

Anyone mail support yet?[nbsp][nbsp]Usually the FQ team are on the ball and an answer is available within minutes... but for some reason it's been over an hour at least and not a peep in two threads...
------------------
Ted (Chief Do-It-All)
Got2Bet.com - The Net's Winner's Circle
http://www.got2bet.com
ted@tygresystems.com

[eunice]

Are the planets still aligned?[nbsp][nbsp]Or maybe they're misaligned.[nbsp][nbsp]I'm sure it's relevant.
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--Laurie

[Lori]

I'm sorry for the late response. :(

I have been in touch with the technicians to effect a resolution and answer and should hear something soon.

My apologies for the inconvenience.

Lori

[turnkey]

Does this affect outgoing mail as well, or only incoming mail?

[JoeRT]

Anyone mail support yet? Hmmmm... hope support e-mail isn't on nine.[nbsp][nbsp]:P[nbsp][nbsp]I submitted a trouble ticket, and received the confirmation.

Paraphrase from Dilbert...

"My e-mail doesn't work"
"Submit a trouble report"
"How do I do that"
"By e-mail"
"But my e-mail doesn't work"

:P

[tedloh]

Ok, it works now.

Question is, what happened to all the mail that came in from the time the server went haywire?[nbsp][nbsp]I am short quite a number of emails - probably as much as 80%.

Never mind.[nbsp][nbsp]It looks like they are coming in now, slowly but surely.

Glad to know that the emails were received properly! :)
------------------
Ted (Chief Do-It-All)
Got2Bet.com - The Net's Winner's Circle
http://www.got2bet.com
ted@tygresystems.com
[This message has been edited by tedloh (edited 05-18-00@12:34 pm)]