FQuest Alert: 99% is not good enough...

[Deb]

ACK!!!

I had re-vamped that a while ago... I've missed that somewhere a long the way:/

If it says 99.9% then that's what we will go by!!! My apologies....

We will validate the 99.9% credit rather then 99.5%

Sorry about that..
Deb

[Deb]

Put your money where your modem is!

If our servers are down for more then .001% without you being pre-warned, we will credit you 24 hours of hosting per half hour of downtime.


Downtime to date for this month = 323 minutes

Credited downtime = 280

(280/30)(24) = 9 days credit to date....

Math wizards want to verify that for me ? http://www.aota.net/ubb/wink.gif

On another note --- UPS + 10 minutes ago = delivered the RAM we've been waiting for... expect a post from Terra when he returns laying out the steps that will be taken this weekend for the upgrades....

Deb

[MikeA]

Ok Deb, here is my math, tell me what you think.

($25.00/30) = .83x9 days = Don't worry about it. Not worth it, spend my part on a case of beer, a couple of movies, bag of chips, bottle of whip cream and the night off. http://www.aota.net/ubb/wink.gif
(chains and whips are, of course, optional). Or spend my part on a good baby sitter and head out for the night.

I think that anything over 99% is acceptable.

Mike

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www.webauthorities.com (http://www.webauthorities.com)
"To continue press any key"...Where's the anykey?

[hearts]

what were the total minutes of unscheduled downtime last month?

[Deb]

I believe it was a total of about 180 minutes of our servers being down.... I would have to go back in the threads to give you an exact number....

At that time the FAQ was correct in stating 99.5% and before that there was no guarantee in the area....

When the new site goes up by Feb 1st it will also contain the 99.5% guarantee.... The 99.9% was a mistake on my part that should have never been uploaded.. but validated since I did it.. YES!

We'll also always goal for 100% but of course that is unrealistic many times....

Deb
p.s. Mike you're too much:P

[Rich]

I wanna know where Mike gets those cases of beer for $7.47.

Heck, you can keep mine too if you'll post a follow-up here describing how you used all that paraphenalia Mike described. http://www.aota.net/ubb/biggrin.gif

[Deb]

ROFL!!!!!

Hmmm if I knew how to get the stuff at the prices he describes I would probably change the type of work I do.... even more then that, if I was well versed in describing the usage I would probably go searching for a host that would allow it and make some real money :P (don't tell my kids I said that)

Seriously though -- what's sad is I know Terra is still down in the server room trying to optimize and hasn't a clue that ram and fast cpu's etc are sitting right here ready for him.... he'll be happy when he sees this but probably a bit perturbed that he didn't come back to check before racking his brain down there....

Glad it's his job not mine:P

Deb

[hearts]

ummm... weren't we down twice in December.. one day for approx 13 hours and another approx 6 hours? (both of which were unscheduled and out of your control)

It is not my point to pick on you, honestly, you opened this thread.

My choices for going with future quest were more than uptime/downtime. Yes, it is disappointing to experience downtime.. but what never changes, is the community support, the encouragement from all here, and the service.. the good far out weigh the bad. http://www.aota.net/ubb/smile.gif

and the learning.. i cannot leave out that.. cuz i have learned alot! http://www.aota.net/ubb/wink.gif



[This message has been edited by hearts (edited 01-22-99).]

[Deb]

The key is who was down and who wasn't.

We could never guarantee all the lines that go between us and the site owners.... that's totally impossible. If we did we would also virtually have to guarantee time that your own personal dial up was down or a line between the US and Germany etc...

We can only make promises about our own personal equipment. Sprintlink is a whole nother entity... If they would refund us for downtime we would have no problem refunding you guys but unfortunately that doesn't happen http://www.aota.net/ubb/frown.gif

It's important to list out all the things you need from a host -- then search for the one that comes closest to your list of needs... for some that is us.. for others it's not...

We are stuck with Sprintlink for the time being but as we've stated before we are actively working on changing that also...if 99% and the current features are acceptable then great!!! But if not -- I don't want anyone staying because they think "Deb's nice" type of thing. We are providing a service that you guys pay for... it's our job to make sure we are giving you what we promise.. and if we don't we need to face the consequences of that.

I'm just thrilled we have a clientele like we do.. you all are awesome!

Deb

[hearts]

oh darn! cuz that wuz gonna be my reason for staying.. cuz "deb's nice" http://www.aota.net/ubb/wink.gif

well.. guess all the other reasons are pretty darn good ones! *hugs*

[ddunlap]

Hey Deb - you can keep my part for the whips and chains mentioned above - make it a complete evenin' http://www.aota.net/ubb/wink.gif

[zeegraf]

FWIW, I don't really give a hoot about a few bucks credit... I'm satisfied just seeing honest information posted about technical issues, and what's being (or already been) done to resolve server problems. FQuest is a young company, and I can assume there'll be plenty of growing pains. This is something I can live with, so long as server downtime isn't excessive, or due to plain incompetence. I say this because:

My previous hosting service, Icestorm, would never even bother to notify its clients if a problem had occurred. I wouldn't even know my site was down until someone would email me: "Hey! Your site's been dead for nearly a day now." Likewise with my host before them, Cubesoft. They could never get my email to work and kept telling me the problem was on my end (hogwash).

FQuest's refreshing attitude in a field where "who cares?" seems to be the prevalent approach to dealing with customer service is enough to keep me around.


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Don Z.
www.zeegraf.com (http://www.zeegraf.com)

"To poldly mow air moebius
gumby four" --Kirk on Novacaine



[This message has been edited by zeegraf (edited 01-22-99).]

[MikeA]

Glad to see that there are others that want to see Deb and Andrew get naughty.

But if not -- I don't want anyone staying because they think "Deb's nice" type of thing.

Imagine, if you will, two resturants in the middle of nowhere. You go into one and a Coke is $1.00 and the service is lousy. Then you go next door and the same Coke is $2.00 but the service is fantastic, you leave wanting to pay more, maybe even a tip. In the future you come back, which store you going into? People do it all the time. People WANT, hell they need GREAT customer service. You provide it.

I hate the downtime too. I hate it when (usually it's just my lousy luck) I want someone to see my site and the server is slow or down, but I understand. But the ONLY way I'm leaving FutureQuest is if you guys call it quits or I run out of money.

I need SSL for my site. You guys are adding it. Someone needs something special, Terra codes a "special" program or routine JUST for that person at NO extra cost. The server goes down, you guys tell us EVERYTHING. I just wish you offered dial-up service, I'd drop my ISP in a second. Why? Because of the customer service and the general attitudes, and I know you guys won't screw me.

Sorry, I didn't mean to start rambling. I'll stop now http://www.aota.net/ubb/smile.gif

BTW, you could always just skip the other stuff and go straigh to the whip cream, chains and whip.

Mike


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www.webauthorities.com (http://www.webauthorities.com)
"To continue press any key"...Where's the anykey?

[Rich]

Zeegraf has hit the head on the nail. It's the open, honest (albeit sometimes painful to do) communication that makes FQ unique.

I have another account on another host that has high reliability (most of the time) but low customer service (all the time). When problems arise its like trying to talk to a blind deaf mute.

Although I want BOTH quality and service, I'll stick with the high-service, young-and-growing-and-learning FQ. When you get it right and it all starts clicking you'll be the ones that are awesome.

--Don't forget to put the chains back on the car when you're done--

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Rich

"What time is it in _____?"
www.timezoneconverter.com (http://www.timezoneconverter.com)

[Deb]

But the ONLY way I'm leaving FutureQuest is if you guys call it quits or I run out of money.

How can we when you guys make posts like these?

Thank you

Deb

[Deb]

I've added up the unscheduled downtimes for this month and will continue (if needed) for the grand total of down time.

At this point we have maxed the 99.5% and I will be crediting each account per the statement we make in our FAQ.

43,200 minutes in a month
minus 216 minutes (.005%) (allowed downtime)
equals 42,984 minutes of uptime needed.

Once we go over 216 minutes of unscheduled downtime, we promise the credits....

Right now we are above 99% but did not reach the goal of 99.5% of uptime with 323 minutes down time.

With the new equipment being plugged in Monday this should drastically change the current situation.

At any rate.... so far we are 107 minutes into credited downtime....

As always, we are doing the best we can as quickly as we can to rectify the situation and get everyone back in business. Monday should change the load tremendously and bring up more speed also. (meaning we should *not* max out if we were only promising 99% uptime--whew!)

Apologies
Deb

[Jacob Stetser]

I went and looked at the FAQ and it says you have a 99.9% uptime guarantee.

Where did the 99.5 figure come from?

I don't really care whether it's 99.5 or 99.9 (I mean, 99.9 would be better, but I'm not quibbling http://www.aota.net/ubb/smile.gif, but it might be a good idea to make sure the FAQ and the figure you use for crediting match, otherwise someone might snag you on it.. and I'd hate to have that happen. http://www.aota.net/ubb/frown.gif

I like FQ http://www.aota.net/ubb/smile.gif I'm looking forward to Monday's upgrade and I hope that improves things for you all.

[hearts]

boy o boy.. he really has a fascination with them chains and that whip cream, and the whip. *whew* .. maybe deb and andrew oughtta throw that in your package ..extra for MikeA! http://www.aota.net/ubb/wink.gif


chain= to chain andrew to the server
whip= whip Andrew when the server goes down
whip cream= making up for whipping andrew when the server goes down. http://www.aota.net/ubb/wink.gif

[This message has been edited by hearts (edited 01-23-99).]

[Terra]

LOL w/ Hearts...

--
Terra
--Sticks'n'Stones may break my bones, but whips'n'chains excite me--
FutureQuest

[Deb]

Ok -- The current credits for this month have been added.... (I hate accounting :P)

Total Amount Credited = $1,431.91

Your credits will be noticed on your next invoice.... e.g. the next time a payment is due the credit will be subtracted.

Deb

[Rich]

oooo...thank you...now with THAT I think I can buy a case of beer. http://www.aota.net/ubb/biggrin.gif

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Rich

"What time is it in _____?"
www.timezoneconverter.com (http://www.timezoneconverter.com)