jmihawkins
02-14-2008, 11:07 PM
I'm starting a new thread b/c I did not mean to hijack Hannety's discussion on email systems, and I need further advice.
I'm currently running 4 stand-alone boxes, no network. Each box is essentially 'community property', accessible by whoever needs it (as available).
I want to move my email accounts off @aol.com. I have 1 primary business email account that is accessed by 4-6 different users. I have 2 business/personal email accounts that are VERY confidential and are accessed ONLY by the 2 individual recipients. One of these recipients also accesses all accounts from an i-phone.
I intend to access my replacement @example.com accounts using IMAP since it affords the global access I need. But I'm unclear how to manage the build-up of aging-out emails. I dont find a setting in QuestMail or the CNC to auto-delete after 20 days or whenever. So I assume I need to add a weekly/monthly task to manually delete? And I'm unclear how my i-phone user will have access while on the road.
I'm playing with Thunderbird (and it's limited documentation), and have installed Mulberry on 1 machine (but not yet begun wading thru the 300-page manual).
Thunderbird will let me password-protect the message pane, which is acceptable for the confidential accounts. But it appears to be a global setting rather than account-level, which pretty much defeats the purpose for me.
And to complicate matters, while I want to retain a single published incoming email address, my people want the ability to utilize 3-4 different addresses to reply from, depending on who responds to a given email, in order to establish a thread for ongoing discussions. Which of course means additional incoming addresses.
And yes, I agree with Sheila that a ServiceDesk software solution makes lots of sense. But the research I've done in that area indicates the available products range from less than useless to quite expensive, with little in-between. And there seem to be issues handling 'foreign country' emails, and we deal extensively outside the US.
Help??
I'm currently running 4 stand-alone boxes, no network. Each box is essentially 'community property', accessible by whoever needs it (as available).
I want to move my email accounts off @aol.com. I have 1 primary business email account that is accessed by 4-6 different users. I have 2 business/personal email accounts that are VERY confidential and are accessed ONLY by the 2 individual recipients. One of these recipients also accesses all accounts from an i-phone.
I intend to access my replacement @example.com accounts using IMAP since it affords the global access I need. But I'm unclear how to manage the build-up of aging-out emails. I dont find a setting in QuestMail or the CNC to auto-delete after 20 days or whenever. So I assume I need to add a weekly/monthly task to manually delete? And I'm unclear how my i-phone user will have access while on the road.
I'm playing with Thunderbird (and it's limited documentation), and have installed Mulberry on 1 machine (but not yet begun wading thru the 300-page manual).
Thunderbird will let me password-protect the message pane, which is acceptable for the confidential accounts. But it appears to be a global setting rather than account-level, which pretty much defeats the purpose for me.
And to complicate matters, while I want to retain a single published incoming email address, my people want the ability to utilize 3-4 different addresses to reply from, depending on who responds to a given email, in order to establish a thread for ongoing discussions. Which of course means additional incoming addresses.
And yes, I agree with Sheila that a ServiceDesk software solution makes lots of sense. But the research I've done in that area indicates the available products range from less than useless to quite expensive, with little in-between. And there seem to be issues handling 'foreign country' emails, and we deal extensively outside the US.
Help??