upgrade/downgrade in questadmin

[Evoir]

When you go to upgrade or downgrade, the form auto-populates a list minus the actual package you are on. Despite the amount of resold accounts I have, I can never remember which plan the site is on, and upgrading or downgrading requires me to load several of your pages and check back to see if they are on a trailblazer or a voyager... no idea.

A suggestion:

Instead of removing the current plan from the drop down menu, why not leave it present (but unselectable and make it BOLD? That way, when I use the pull down menu, and I know I want to upgrade, it is quite simple.

Thank you for your consideration.

Evie

[Bob]

Evie,

Sheila will have to address this but she is not scheduled for duty again until tomorrow afternoon but I am sure she will address this by then if not sooner :)

-Bob

[sheila]

We can certainly add the current package on to the page. That would be fairly quick and easy. Would that resolve the issue for you?

[Evoir]

It would really help if it is bolded or has a dash or a asterik in front of it.

[sheila]

I'm sorry, my question wasn't clear. I wasn't meaning to (necessarily) include the current package level in the drop-down list (which would be more complicated if not allowed to select).

What I was meaning was to simply, somewhere near the top of the page or above the drop-down list display the current package level.

Would that meet your needs?

[Evoir]

FQ packages are not easily recognizable as tiered... it's hard to remember which is bigger or smaller based on their names. Often I get an email letting me know that a client has gone over their alloted disk space. I want to upgrade, so I go to questadmin. Once there, I realize that I have no idea which package would be an upgrade. Perhaps you would include the package in the drop down list, and instead of not allowing a selection physically, perhaps you could use an error message upon submit "You have not selected a new package" or "You selected the same package you already had".

I'm sure you can figure it out now that I have explained the issue better.

Basically, I think you should include the current package in the drop down menu. If you can, at least bold it. If someone selects it, give them a helpful error message.

[hobbes]

Something that would be nice is to include the disk space each package has as that is tiered.

-- How I miss the metals: bronze, silver, gold, ... --

[sheila]

OK, thanks for the additional feedback. We've added this to the request-list and will try to get something out there in the near future...

[frankc]

Something that would be nice is to include the disk space each package has as that is tiered.

-- How I miss the metals: bronze, silver, gold, ... --
I agree with el tigre. :yeah: Maybe in addition to the name of the package, show it's most critical features. Hei, it's Christmas--we get to wish, don't we? :safegrin: