e-mail addresses

[morrisdan1]

Hello everyone,

I have a dilemma with my e-mail addresses. As encouraged by other FutureQuest members in past threads, I'm using fake e-mail addresses for the sake of the discussion:

Ok,

Let's say my FutureQuest' host main e-mail address is dban@dans.com

And the e-mail address I use the most often is web@dans.com

All e-mails sent to web@dans.com are forwarded to dban@dans.com

Another e-mail address had been created, bigs@dans.com

And that's where the problem starts. Using outlook express, I noticed that if I first log on onto the dban@dans.com / web@dans.com identity, all e-mails sent to bigs@dans.com would incorrectly show up in there.

However, if I first logon onto bigs@dans.com, all e-mails sent to bigs@dans.com would correctly show up in there.

I also noticed that e-mails sent to web@dans.com would not be incorrectly sent to bigs@dans.com. Just the other way around, that bigs@dans.com e-mails would sometimes be sent to dban@dans.com / web@dans.com depending on where I logon first. :dunno:

Anyone have any suggestions on what could solve the above ?

Thanks !

[johnfl68]

Hmm - is this happening at the server level with the emails being delivered incorrectly before you download them, or is this outlook express putting email from multiple accounts in the same folder?

John

[morrisdan1]

Hmm - is this happening at the server level with the emails being delivered incorrectly before you download them, or is this outlook express putting email from multiple accounts in the same folder?

John

I'm not sure what's the answer to that question. I'm only reporting as I see them and do not know the cause of them.

Hmm, perhaps let me rephrase the problem in simpler terms:

dban@dans.com - is my host e-mail address

all e-mails sent to web@dans.com is correctly sent to dban@dans.com

some e-mails sent to bigs@dans.com is incorrectly sent to dban@dans.com while other e-mails sent to bigs@dans.com is correctly sent to bigs@dans.com, depending on where I logon 1st in outlook express.

If I logon 1st onto dban@dans.com, e-mails sent to bigs@dans.com incorrectly show up in there. But if I logon 1st onto bigs@dans.com, e-mails sent to bigs@dans.com correctly show up in there.

When I took a look at my site's CNC e-mail manager. I see that the dban@dans.com is the shell address. While bigs@dans.com was added as another POP3 Mailbox ? :hrmm:

Anyone ?

[sheila]

Inspecting the email headers should allow you to see how the server delivered the emails. You would want to look at the "Delivered-To" lines in the headers. You start reading from the bottom for the first Delivered-To lines and read up to the top for the later ones.

If you don't know how to access the email headers, this KB article should help:

http://service.futurequest.net/kb107

[morrisdan1]

Inspecting the email headers should allow you to see how the server delivered the emails. You would want to look at the "Delivered-To" lines in the headers. You start reading from the bottom for the first Delivered-To lines and read up to the top for the later ones.

If you don't know how to access the email headers, this KB article should help:

http://service.futurequest.net/kb107

Ok, here I did a copy and paste:

<-- start of copy -->

X-Symantec-TimeoutProtection: 0
Return-Path: <xxxxxxxx@xxxxxxxx.com>
Delivered-To: bigs@dans.com
Received: (fqmail 11215 invoked from network); 25 Aug 2007 22:54:30 -0000
Received: from mx05.futurequest.net (mx05.futurequest.net [69.5.6.176])
by pt04.futurequest.net ([69.5.6.183])
with FQDP via TCP; 25 Aug 2007 22:54:30 -0000
Received: (qmail 27342 invoked from network); 25 Aug 2007 22:54:30 -0000
Received: from xxxxxxxx (xxxxxxxx.com [168.75.211.35])
by mx05.futurequest.net ([69.5.6.176])
with ESMTP via TCP; 25 Aug 2007 22:54:30 -0000
Received: from xxxxxxxx.com (localhost.localdomain [127.0.0.1])
by xxxxxxxx.com (8.12.8/8.12.8) with ESMTP id l7Q49XWq001326
for <bigs@dans.com>; Sat, 25 Aug 2007 21:09:33 -0700
Received: (from xxxxxxxx@localhost)
by xxxxxxxx.com (8.12.8/8.12.8/Submit) id l7Q49X5o001324;
Sat, 25 Aug 2007 21:09:33 -0700
Date: Sat, 25 Aug 2007 21:09:33 -0700
Message-Id: <200708260409.l7Q49X5o001324@xxxxxxxx.com>
X-Authentication-Warning: xxxxxxxx.com: xxxxxxxx set sender to xxxxxxxx@xxxxxxxx.com using -f
To: bigs@dans.com (Daniel )
From: xxxxxxxx@xxxxxxxx.com
Reply-To: xxxxxxxx@xxxxxxxx.com
Content-type: text/html; charset="us-ascii"
MIME-Version: 1.0
Subject: Daniel,

<-- end of copy -->

Shown above, is a copy of the properties of an e-mail sent to bigs@dans.com that was incorrectly sent to main host address dban@dans.com

Any chance of figuring out what the problem was by looking at the above copy ?

[sheila]

OK, in the headers that you have provided there is only a single Delivered-To line. Namely:

Delivered-To: bigs@dans.com

This shows that the mail server delivered the email do to your bigs@dans.com email address. Period.

If it is showing up in your Outlook under the dban@dans.com account, then that sounds like a configuration error in Outlook.

I don't use Outlook, but is it possible that the login information that you have stored in Outlook is for the wrong email address? In other words, maybe you have set up the dban address with the login access information for the bigs email address?

I know Outlook can handle multiple identities, but somehow you have them mixed up, it seems to me?

[morrisdan1]

Hi,

I figured out what the problem was. That in the main identity, main e-mail host account I simply unchecked where it stated "Include this account when receiving mail or synchronizing" in the properties of the bigs@dans.com account.

Thanks anyway everyone ! :yeah: