Router Crash Feedback

[CMJC]

Staff are busy working on a re-route to avoid the network backbone crash.

Things are already resolving nicely.

Well done Chaps and Chappettes!

Rocko is accessible from S.E. Asia, but not via sFTP yet.
Though the good ol'CNC is working fine.

No doubt due to local caches having to update to the new route, and it should come back in an hour or two.

Not noticed any downtime on our actual site yet.

If you are just waking up to read about the crash, don't worry, Staff are well on top of it, just leave them to it.

[CMJC]

sFTP working fine now.

Hey you lot whining for an outside blog or email notification service, leave FQ to it, just let them concentrate of fixing the problem without any distractions.

If you haven't got confidence in them by now, that they will be onto it fast and fix it ASAP, then start your own hosting company. Because I doubt you'll find a better one.

[Buck]

I think the point is that many of us were completely in the dark. Was it an FQ problem or something more? Then, when OUR clients call us to report a problem, we don't have any information to pass to them to make them feel comfortable.

It's a matter of communication. I don't think anyone is suggesting FQ is doing anything wrong, but with very little effort, information could be posted to let clients know what's happening.

[Andilinks]

I don't think anyone is suggesting FQ is doing anything wrong...

I am. Leaving your customers in the lurch when there's an easy fix is wrong.

[CMJC]

I think the point is that many of us were completely in the dark. Was it an FQ problem or something more?

As soon as I noticed my sFTP would not connect smoothly, as it usually does, I went to the Notices section of the Forum, and saw the reason straight away through Melissa's and Terra's posts.

So you could tell your clients what the problem was, and that it was being addressed.

Give them a break folks.

You really think the grass is greener over there?

You'll be back.

[tknterry]

Im confident FutureQuest will respond to this by implementing a long term solution to hopefully prevent a total loss of connectivity to FutureQuest's servers but at least to improve communication with site owners during a network crash such as this in the future. Im sure an explanation will be coming in the forums as soon as they pull together all the information and discuss a solution. My website is not and never will be a revenue generator so I lost nothing monetarily by this so I completely understand why many others are more upset over this than I. :wink:

[Andilinks]

Give them a break folks.I complain because I love this place. The best thing about Terra and his crew is that they know there is always room for improvement and that there is great strength in listening to customer feedback.

So you could tell your clients what the problem was, and that it was being addressed.

Not true.

I could not reach aota.net during the outage, for all I knew all of Central Florida had disappeared. No, I'm not going anywhere, I don't think there's a better web host on the planet.

[Buck]

As soon as I noticed my sFTP would not connect smoothly, as it usually does, I went to the Notices section of the Forum, and saw the reason straight away through Melissa's and Terra's posts.


Unfortunately, at the height of the crash it was impossible to access any of the FQ resources, such as the forums or the Server Status page. Nothing. Nada. Zip. That's the point of contention. An off-site status page would have been/would be a simple way for us to see what's going on.

[CMJC]

I could not reach aota.net during the outage, for all I knew all of Central Florida had disappeared.

Unfortunately, at the height of the crash it was impossible to access any of the FQ resources, such as the forums or the Server Status page.

So what conclusion did you draw from that?

Knowing how alert FQ Staff are, it should have been obvious that it was a major network problem. Simply have confidence that they would be working flat out to find a way around it. Reassuring your customers, would have been the better response.

In the last three years I've been here, I only recall one similar regional network collapse, and FQ responded well to it. They have done so again in this event.

There are bound to be future grid problems beyond FQ's control, doubtless also affecting the suggested 'alternative communication service'.

When that too is 'taken out' by something unusual, that would only cause more stress and distraction to Staff simply trying to create a work around.

I respectfully suggest you let the professionals decide what to do, and if you don't like their choices, either respect their decision, or move on.

No, I'm not going anywhere, I don't think there's a better web host on the planet.

Well, there may be but I've not come across it, nor have I noticed any deterioration in FQ's quality or service.

My impression is that the high standards are not because of nagging and whining customers, but because FQ set their own performance targets and acceptable practices long before we arrived here.

[Andilinks]

I respectfully suggest you let the professionals decide what to do, and if you don't like their choices, either respect their decision, or move on. I will....the high standards are not because of nagging and whining customers, but because FQ set their own performance targets and acceptable practices long before we arrived here.I don't think you've been paying attention. I resent the characterization but don't particularly think that talking to you is worth my time. You haven't added anything constructive and I doubt you will.

[CMJC]

You will? Splendid!

I don't think you've been paying attention. I resent the characterization but don't particularly think that talking to you is worth my time. You haven't added anything constructive and I doubt you will.

Be assured attention has been paid :)

More observant future readers of this thread than Andilinks may be able to glean some very valuable advice from my comments, that will help both them and Staff.

Grumblers and fault-finders will simply carry on doing what they enjoy best.

Poor Staff :)

[tknterry]

I havent been in these forums for long, but one thing I do know is that bickering among site owners is supremely futile :hrmm: and counterproductive. Lets just all be a bit patient and give Terra some time to pull together a solution so that a repetition of this episode is far less likely in the future. So thats my opinion and Im sticking to it. :safegrin:

[Jeff]

Agreed Terry -- the last time I remember a major outage was back in 2000 (?) when the line was severed. That was before the whole new datacenter build with their own generator, etc... 7 years of uptime isn't bad!

I admire CMJC for defending FutureQuest -- they deserve loyalty because they're a great host.

On the other had, historically the community here has been a place for suggestions and communication, and I believe what has been said by site owners is only constructive suggestions, not meant as criticism. Loyal customers do make suggestions when they believe they will make their friends stronger.

[Joseph]

Site Owners bickering with Site Owners is utterly pointless. Site Owners bickering with Site Owners about things that are completely out of their control is even more so pointless.

Please feel free to post further comments about the downtime here:
[FQuest Alert] Network Connectivity Issues (http://www.aota.net/forums/showthread.php?t=22598)

Otherwise I see no further need for replies to this thread, and it has been locked.